Internal Communications & Staff Engagement Senior Manager

London (Greater)
up to £55,000
23 Aug 2019
29 Aug 2019
Full Time
Contract Type

Are you an experienced communications professional looking for your next challenge?

Can you take complex or sensitive information and put it in a clear and engaging format?

Do you want to work as part of a busy and creative team, helping build a strong company culture?  

If this sounds like you, please apply. We want to hear from you today!

If you give us your experience, creativity and commitment, we will give you a fast-paced environment, exciting challenges and a happy and friendly team. You will be able to see projects through from start and finish, impact change in the organisation and feel a real sense of achievement.

About the role

The communications and engagement team forms part of NEST’s Strategy and Corporate Affairs Directorate, reporting to the Director of Strategy and Corporate Affairs at NEST Corporation. The Directorate has oversight of corporate strategy and horizon scanning, public affairs and staff communications and engagement. 

The communications and engagement team are responsible for:

  • Enhancing and embedding NEST’s culture and employee engagement through well-managed internal communications and events
  • Supporting our strategic priority of strengthening the ‘health’ and culture at NEST
  • Delivering business critical communications and events to all staff
  • Supporting on NEST’s work on diversity and inclusion
  • Oversight and responsibility for NEST’s crisis management activity

This is a new and challenging role, which we are recruiting primarily to develop and deliver communication strategies to support our largest change programmes.

The successful candidate will need to work closely with the programme managers to get ‘under the skin’ of the programme of work, and quickly build an understanding of our organisational culture in order to be able to judge which communications approaches will be most effective for different groups of staff. 

Besides supporting on change programmes, the internal communications senior manager will be a key member of the communications team responsible for advising on and delivering strategies to support NEST’s internal communications and staff engagement objectives in the round.

They may also be required to deputise for the Head of Internal Communications and staff engagement and will be expected to play a leadership role within the team.

As a senior member of the team, the internal communications senior manager will be responsible for complex and sensitive communication projects. They will be expected to work closely with senior leaders and may be required to attend board level meetings.

The role includes developing relationships across NEST, and working closely with different areas of the business on joint projects.

The main purpose of the team is to maintain and improve staff engagement. To support staff and build on NEST’s vision of being market-leading by being a great place to work, attracting, retaining and developing the best people to deliver on NEST’s vision.

The team also contributes to engaging employees in an authentic and meaningful way on issues such as articulating strategy and business priorities and how individuals and teams contribute to NEST’s success; distilling and translating the operational rhythms of the business relating to reporting, financial updates and people processes; and communicating and positioning changes to the business that may affect employees. 

Experience and technical skills:

The successful candidate will be able to demonstrate the following experience and technical skills:

  • Internal communications professional with a real desire to succeed
  • Significant change communications experience
  • CMS experience, preferably SharePoint.
  • A proven track record of supporting, developing and activating a range of internal communications programmes and channels which demonstrate a measurable impact 
  • Experience using a range of employee engagement approaches to build understanding, belief and ownership
  • Excellent writing skills
  • Ability to use existing brand, ‘tone of voice’ and language guidelines to enhance engagement


Event planning and management experience

Personal attributes required

We are looking for an employee with the following attributes:

Strong communicator

A creative and collaborative team player who is able to build credibility and relationships quickly

High level of drive with a very strong ‘can-do’ attitude

An eye for innovative ways of delivering internal communications

Honesty, integrity and able to handle confidential information in a sensitive and professional manner

This role is very varied and requires close liaison with colleagues at all levels. We would expect a person in this role to be highly creative and enthusiastic, with the ability to multi-task. They will also be required to handle complex and sensitive information and will need to do so in a professional manner. We are looking for someone who is able to work well with people at all levels, has high levels of tact and diplomacy and who can act as an ambassador for the team and its work.

This is a permanent position with a salary range of up to £55,000 per annum.

Nest is an equal opportunity employer. We encourage applicants from all the nine protected characteristics. Nest has a flexible working and family-friendly culture.

Closing date for applications : Wednesday 28th August 2019

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