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Inbound Contact Centre Advisor

Employer
Workforce Staffing Ltd
Location
Birmingham
Salary
£17500 - £19500/annum
Closing date
28 Sep 2019

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Sector
Customer Service & Call Centres
Hours
Part Time
Flexibility
Set hours
Contract Type
Permanent
Inbound Contact Centre Advisor

Birmingham

£17500-£19500

Full and Part time, daytime and after hours position are available, Flexible patterns between Mon-Sat 08:00AM-09:00PM

This position is fast-paced and varied - no two customers, queries or resolutions are ever the same and you won't always know the answer, but if you are up for the challenge we want to hear from you.

We're Looking For People Who Have

. A customer-focused mentality
. Experience working in customer services
. Excellent spoken and written communication skills
. The desire to own and fully resolve customer queries
. Confidence and a can-do attitude
. The ability to listen and empathize
. A desire to work as part of a team and also independently
. Excellent timekeeping, organizational and multitasking skills

If you do not have a wealth of customer service experience do not panic! You may still be the right person. If you are hard-working, passionate and have a commitment to improving your skills, our comprehensive training package will give you the start you need to make it.

The Role

Successful candidates will help us to deliver an effortless customer experience by:

. Delivering an unparalleled, tailored service to each and every customer contact
. Taking ownership of queries and seeing issues through to a quick and easy resolution
. Communicating clearly and effectively with other areas and businesses
. Foreseeing and solving future complications the customer may encounter after their initial interaction
. Embracing our positive team culture and working together to give our customers a great experience
. Communicating feedback and suggesting improvements to help us be even better

Office Workforce is responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands.
We operate from several prime locations in the area and are likely to have an office right near you.
Our team offers a unique service tailored to match your precise needs and can assist you with the following job categories: Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management.
We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.

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