Ticketing Services Executive
Salary range: £22,947 - £26,841 (pro rata)
Hours: 1 x Part Time (average working week of 25 hours) Worked across various shift patterns (between the hours of 08:00 - 18:00 Monday to Friday) Saturdays (08:45-13:15)
Contract type: Permanent

Transport for West Midlands, the transport arm of the West Midlands Combined Authority, is a rapidly growing and fast emerging standard setter in the industry. We are a 'Sunday Times Top 100 Best Companies' employer and in 2017 we became only the second ever to win the 'City Region Authority of the year' twice in a row at the National Transport Awards.

We are looking for new talent to join our already excellent Customer Service team that is making a real difference to the people of the West Midlands.

Your focus will be putting people at the heart of everything you do so that the customers' needs come first.

The role is very diverse and fast paced so you will need to have good organisational skills and be able to multi task. You will be answering customer calls, emails, live chat and processing a variety of application forms and customer accounts. Administration experience as well as good written and verbal communication skills are essential to the role.

The successful applicant will have a passion for providing great customer service. They will be energetic, flexible, and resilient under pressure and enjoy working in a busy, multi-channel contact centre environment.

In return for your hard work and commitment, we will reward you with a range of competitive and attractive benefits.

To apply for this role, please click below and you will be emailed to let you know how to continue your application.

A CV may be uploaded for extra information, but please note that personal details should be omitted and a CV alone will not be accepted.

Closing Date: Monday 16th September
Assessments held: Thursday 26th September
Interviews held: Wednesday 2nd / Thursday 3rd October

We are committed to equality of opportunity in service provision and employment. Our recruitment policies, procedures and practices enable all applicants to be considered on merit and ability to do the job. We will make reasonable adjustments, in line with the Equality Act, for disabled applicants if these are needed