Local Vendor Manager - Flexible Working Available

Welwyn, Hertfordshire
02 Sep 2019
18 Sep 2019
Full Time
Contract Type

As the Local Vendor Manager, you will be accountable for oversight and management of UK vendors ensuring delivery of clinical operations services according to the service agreements in place. Your role is integral in the Country Clinical Operations (CCO) Functional Service Provider (FSP) Operating model as the CCO UK Lead for this critical model with one major CRO partner.  This role is accountable for the successful delivery of an effective and efficient relationship with all CRO partners and UK vendors involved in delivery of our UK clinical trials.

Your strong communication skills will enable you to provide vendors with the projected needs of the country requirements. You will ensure that local contract research organisation (CRO) staff are receiving sufficient coaching and direction from vendor Line Managers and ensure that they represent Roche appropriately, with full engagement, at study sites.

Your ability to inspire and influence allows you to create effective relationships, both internal and external to Roche, ensuring that you are able to act as the single point of contact (SPOC) for all vendor management issues. It is critical that you are able to champion outsourcing models such as the CCO FSP model and build highly effective two way collaborations. You are able to facilitate and lead both internal and external staff in productive discussions, acting as an impartial party where needed to ensure quality, compliance and delivery.

Your ability to collaborate and work in a team will enable you to assist the local vendor during the selection process for local CRO staff to ensure the availability of staff with optimal skills and competencies to meet Roche requirements.

As a Local Vendor Manager, you are keen to set and deliver the strategy for outsourced work through the specification, identification, selection & operational management of external service providers.

Using your passion to achieve results, you will be reviewing and analysing Key Performance Indicators (KPIs) and performance metrics against benchmarks for local vendors and their staff, working with a variety of roles to lead corrective and preventive measures to improve performance.

Your previous experience of working with procurement and collaborating with CROs will enable you to help implement service agreements and contracts, as well as periodically review provisions with internal stakeholders and suggest improvements as needed.

You will require a University degree or equivalent, preferably in a medical/science related field. You will need to have extensive experience within the Clinical Research/Development or related industry. Previous line management experience and/or supervision of staff are essential for this position.

You will have a natural ability to create and maintain good business relationship, coupled with the ability to work under pressure with multiple internal clients with competing goals.  Your excellent communication skills should allow you to state opinions clearly, ask questions, seek clarification, communicate facts objectively, challenge when appropriate and pursue issues to resolution.

Your exceptional interpersonal skills will ensure you are able to effectively manage relationships and negotiate solutions whilst maintaining appropriate levels of independence.

Your analytical and conceptual thinking skills will be essential as they will enable you to critically evaluate and solve problems, whilst displaying good judgment and maintaining appropriate levels of independence. 

Your proven project management and organisational skills coupled with your ability to prioritise and manage multiple tasks with high flexibility will be invaluable to you in this position.

You will have a demonstrated computer literacy, including usage of MS Office software, web-based systems and databases.

You may be required to travel domestically and internationally, if required.

Please note the closing date is Wednesday 18th September 2019.