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EVENING & WEEKEND CALL CENTRE AGENTS REQUIRED

Employer
Adecco
Location
Maidenhead, Berkshire
Salary
£12.00/hour
Closing date
4 Oct 2019

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Sector
Customer Service & Call Centres
Hours
Part Time
Flexibility
Set hours
Contract Type
Contract
Our client, a pharmaceutical company, are looking for part time customer service agents to liaise with patients and manage incoming phone calls. Hours will be Mon-Fri 5pm-8pm and Saturday's from 9am-1pm.

Responsibilities:

- On-going patient liaison, targeted on outbound calls.

- Answer incoming calls and tracking appropriate action.

- Placing orders for feed, plastics and ancillaries as required.

- Agreeing delivery dates with patients.

- Updating patient records, both paper and systems as required

- Taking action with GP's, pharmacists, patients and carers to ensure prescriptions are received on time.

- Processing chemist orders.

- Assisting patients and carers with any queries.

- Creating and processing correspondence to patients, GP's and dietitians as required.

Experience:

- Excellent customer service skills.

- Knowledge of administration processes.

- Good telephone manner.

- Competent use of computers (lotus notes, word and excel).

- Attention to detail.

- Highly developed interpersonal and organisation skills.

- Speed and accuracy.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

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