Helpdesk Support Analyst - Flexible Working Available
Are you looking for the Career of a Lifetime? There couldn't be a better time to join Willmott Dixon's IT department at our Head Office in Letchworth. We are currently going through a strategic IT transformation to move to the cloud and are rapidly adopting the latest concepts of BI and digital construction.
As a part of this we are undertaking an organisational, operational and service transformation. We are therefore recruiting for key new roles that are tasked with the important job of establishing new capabilities, using IT best practices.
We also aim to be world class in offering agile and flexible working practices. This offers you a great working environment and a genuine work-life balance.
We would welcome applications from people who are looking for an exciting challenge in IT transformation, who understand "what good looks like" and who enjoy a lively and fun place to work. This is a fantastic opportunity to join a talented IT team and take on a role in which you will be able directly implement change and shape the strategy and vision of the IT function in the years ahead.
We have an exciting opportunity for a Helpdesk Support Analyst to join our IT Support Structure. The position is based in the Letchworth Head Office, and will be within the central helpdesk support team. This role is a 6 month fixed-term contract.
The role of the Helpdesk Support Analyst is to provide 1st line support for all end users. Your main duty is to be available to answer phone calls and pick up chats from users. The Helpdesk Support Analyst is not expected to be technical as such, training sessions can be provided over time to help with confidence when fixing issues. Any issues that the Helpdesk Support Analyst is unable to fix will need to be scheduled as a call back for one of our agents or seniors on the desk, or a member of the end user services team.
Contacts will be received and managed from various office locations across the UK.
Essential and Desirable Criteria
- Previous experience within a customer service focused role
- Strong written and spoken communication skills
- Experience of managing difficult / challenging customers
- Experience of providing excellent customer service
- Familiar with ITIL principles
Willmott Dixon embraces diversity in the workplace.
We are happy to consider flexible working.
Willmott Dixon is one of the largest privately owned Construction businesses in the UK. Our unique selling point is our people. We are passionate about people, with a real focus and drive around continuous development. We strongly believe that this passion has allowed us the success we have enjoyed in recent years. Above everything else you will be joining a values based business: our values are at the centre of every activity we undertake. Having the right talent, coupled with the right culture and values, ensures that we have a sustained future and a trusted brand in our respective markets.
Willmott Dixon has very recently been awarded 4th place in the Sunday Times Best Companies Top 100 to work for and is the first major contractor and developer to win a Queen's Award for Enterprise in the category of sustainable development. We have also been recognised for outstanding investment in communities with a CommunityMark from Business in the Community.
We offer a competitive salary in addition to a comprehensive benefits package* including a company pension scheme, company car or car allowance, life assurance, discounted private medical cover, incentive/bonus schemes, employee trade discounts, and many more. We offer you a bright future, one where you will have the opportunity to develop your career with a fast moving, forward thinking company, who recognize and reward your achievements.
* Benefits may vary dependent upon the role and type of employment contract.