Senior ICT Support Officer

£27945 - £29616 Per Annum
09 Sep 2019
30 Sep 2019
Full Time
Contract Type

Do you want to work for an organisation with a difference? Our client is looking for an experienced IT Officer to provide effective technical support for their offices and Desktop/Office Suite support to all staff.

Our client is the national membership organisation for the third sector and volunteering in Wales. Their aim is to work towards a future where the third sector and volunteering thrive across Wales, improving wellbeing for all.

Position: Senior ICT Officer

Location: Cardiff

Salary: £27,945 increasing to £29,616 per annum following 6-month probationary period.

Duration: Full Time, Permanent

Hours: 35 hours per week. A flexi time scheme is in operation and time off in lieu is permissible for any work required to be undertaken outside the normal hours.

Closing Date: Monday 30th September, 2019

Interviews: 10 October 2019

A workplace with a difference:

A job with our client offers you flexible employment that makes a difference. They operate a flexi-scheme to help you fit your career around your life commitments, as well as 25 days annual leave, plus bank holidays, and an additional five discretionary days leave (usually used to cover office shutdown over Christmas).

They also offer a generous pension contribution, have been awarded ‘Investors in People’ and are Firm believers in equal opportunities, the ‘real living wage’ and workplace wellbeing. You really could not find an employer more committed to their staff!

About the Role:

As Senior IT Support Officer you will provide technical support for our client’s offices, as well as Desktop and Office Suite support and training to 90 end users. You will ensure a comprehensive service that meets business requirements.

You will effectively manage the relationship with any ICT contracts and retain compliance with relevant national standards and frameworks, manage implementation of projects, provide in-house training and assist with the annual review of the ICT policy and its implementation especially with regards to Cyber Essentials assurance.

This is not an exhaustive list. The post holder may be asked to carry out additional duties from time to time or, as required, by the developing needs of the service or organisation.

About You:

The Successful IT Support Officer be a self-starter, with the ability to work under pressure with excellent work management skills. You will bring with you the following skills and experience:


  • An up to date and relevant ICT qualification or a minimum of 3 years ICT support experience in a multi-site organisation.
  • Experience of working in an ICT Service desk environment
  • Experience of providing 1st level and 2nd level support
  • Experience of managing ICT support contracts ensuring that Service Level Agreements (SLAs) are maintained.
  • Technical ability and intuitive troubleshooting skills.


You will be able to communicate clearly, confidently with staff and external organisations both orally and in writing in a non-technical way and have the ability to travel to remote locations when necessary.

Although not essential, a working knowledge of the Welsh language would be highly desirable, as would knowledge of GDPR.

Other roles you may have experience of could include: IT Service Desk Engineer, ICT Officer, Database & IT Officer, Service Desk Analyst, 1st Line Support, 2nd Line Support, Information Officer Jobs, IT Technical Support, IT Support Desk Officer

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