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Victim and Witness Care Officer

Employer
West Mercia Police
Location
Leamington Spa
Salary
£22668 - £24759/annum
Closing date
14 Oct 2019

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Sector
Public Sector
Hours
Part Time
Flexibility
Set hours
Contract Type
Permanent
Victim and Witness Care Officer  Leamington Spa, Warwickshire Permanent Contract  Full Time& Part Time (18.5hours)  The closing date for this post is 12 noon on Friday 27th September 2019 Those currently eligible on the redeployment register will be given prior consideration. Interviews will be held W/C 14th October 2019  The main purpose of the role is toprovide appropriate support to victims and witnesses of offences which are subject of a Prosecution, Trial or Committal.  Main Responsibilities: To act as a point of contact for victim and witnesses from the point of charge through to case disposal, providing the appropriate level of information in a timely manner in line with existing requirements. To provide the necessary information from the point of ‘charge’ and to provide an enhanced level of care and service from the point of ‘not guilty’ plea, in line with the needs of the individual. To ensure the relevant needs assessment and risk assessment is/are completed and that their needs are understood by relevant partner agencies. To liaise with the Crown Prosecution Service and Her Majesty’s Courts and  Tribunal Service as necessary to ensure victim and witness attendance at court. To undertake all reasonable and agreed office-based activities to ensure victim and witness attendance at court To provide access and/or signpost the victim and witness to appropriate third party support that is available (including Victim Support) and the available information that is relevant to them. When directed, to provide assistance to specialist Local Policing and Protective Services units the support of victims and witnesses.  To maintain the relevant information on IT systems, complying with requirements and data protection principles. To provide updates and outcomes to victims and witnesses in a timely manner through use of available channels To continually review and offer suggestions for the improvement of the service offered from within the existing team, using new and innovative working practices and/or IT To promote awareness of the support available to victim and witnesses and undertake activities as required to ensure victim satisfaction. To support the criminal justice transformation programme through continually improving the ways we deliver services to victims and witnesses To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required. Experience/Skills:   5 A-C Grade GCSEs (or equivalent) including English Language. Experience of working within a customer care environment Excellent customer service skills. Ability to build relationships and provide support to individuals dealing with emotional/traumatic issues. Good oral and written communication skills including the ability to impart critical information and support to a third party through remote means (telephone, digital and/or online) Ability to work under pressure and to manage and prioritise workload. Good telephone/Digital Communication skills. Competent in use of IT, including Windows packages or equivalent, Special Conditions Working hours between 07:00 and 17:00hrs within the Flexi- time scheme with a requirement to work outside of core office hours (Apply online only)) on a rota as required.  We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community.  You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks.   We support the “Happy to talk flexible working” campaign, which aims to encourage uptake of flexible working for individuals, the flexible working options that may be considered for this role include; Compressed Hours, Fixed Shifts, Job Share, Part Time Working

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