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Central Complaints Manager - Flexible Working Available

Employer
Financial Reporting Council
Location
London (Central), London (Greater)
Salary
£60,000
Closing date
10 Oct 2019

Job Details

Governance & Legal
Full Time

The Financial Reporting Council (FRC) is responsible for promoting transparency and integrity in business. We are the UK Competent Authority for audit and set the UK Corporate Governance and Stewardship Codes as well as UK standards for accounting, auditing and actuarial work. We monitor and take action to promote the quality of corporate reporting and audit and operate independent enforcement arrangements for auditors, accountants and actuaries. Further information about the role of the FRC can be found at www.frc.org.uk.

We are centralising our complaints-handling function and seek to recruit an experienced complaints manager to manage the receipt, allocation, reporting and internal review of complaints received by and about the FRC, reporting into the General Counsel & Company Secretary. 

The Role:

The role holds primary responsibility for handling, allocating, reporting and reviewing regarding   complaints and expressions of concern received from external sources, including:

  • Reviewing and responding to all complaints received about how the FRC and FRC staff and appointees.
  • Reviewing whistleblowing disclosures received from external parties and sent to the FRC in our capacity as a Prescribed Person under PIDA
  • Logging, assessing and acknowledging all complaints and whistleblowing disclosures, deciding on how the matter should be progressed within the FRC and allocating for review;
  • Where complaints are allocated, monitoring the progression of complaints for compliance with the FRC’s complaints handling procedures, liaising with the appropriate teams as required;
  • Developing, maintaining and keeping under regular review our complaint handling policies and procedures
  • Regular reporting to the Conduct Committee and ExCo on the handling of complaints
  • Producing information on the trend, nature, outcome and the FRC’s handling time of complaints for inclusion on the FRC’s annual report and other publications, as appropriate

The Person:

In-depth complaint handling experience at a senior level in a professional or relevant regulatory/ compliance environment, knowledge and understanding of the UK regulatory environment for corporate reporting and governance, audit, accountancy and actuarial work as well project management skills are required. A relevant professional qualification would be an advantage. The ideal candidates will have:

 

Exceptional candidates who do not meet all the above criteria will be considered.

The role is based in our Central London Office. The post holder should be able to work flexibly to support the team’s activities and also provide cover within the FRC as necessary.

Rewards and benefits

  • The FRC offers competitive remuneration packages, with generous benefits, discretionary annual bonus and 30 days annual leave plus ability to buy extra leave
  • The FRC has a strong work/ life balance ethos.

If you are interested, please apply by emailing a copy of your CV together with a covering letter to the FRC Recruitment team by clicking apply below. In the covering letter, please:

  • set out, by reference to the person specification above, how you meet the required skillset
  • confirm that you have the right to work in the UK
  • confirm your current package and benefits, and
  • tell us where you heard about this job

Please note that we can only accept applicants who have the right to work in the UK.

The closing date for applications is 10 October 2019

The FRC is an Equal Opportunities employer

Company

The Financial Reporting Council is the UK's and the Republic of Ireland's independent regulator responsible for promoting high quality corporate governance and reporting to foster investment.

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