Location

Falmouth, South West, TR11 4WZ. Holyhead, Anglesey, LL65 1ET. Bridlington, Yorkshire and the Humber, YO15 2LX. Fareham, South East, PO14 4LW. Lerwick, Scotland, ZE1 0AX.

About the job

Are you an efficient communicator who can stay calm and professional in a pressurised environment?

Would you like to join a team that makes a difference with every call?

Can you help us provide a vital service to the public and seafarers when they need it most?

We need dedicated and dynamic people to join us here at the Maritime and Coastguard Agency (MCA) and we'd love to hear from you.

Job description

You will play an integral role in coordinating emergency responses to incidents relating to Coastguard missions, gathering and analysing information to inform operational plans and enable delivery. You will also provide essential maritime safety advice to the mariner, coastal users and our partner organisations.

This is a challenging but rewarding role that would requires resilience and working calmly under pressure, sometimes in stressful and emotional situations.

Want to know more? Watch this video to find out what our Maritime Operations Officers have to say about working with the MCA -

Responsibilities

Your duties will include:

• answering emergency calls (including 999) - bringing together information, participating in analysis and planning, managing and directing incident response and resources, providing support to partner organisations, and advising and informing others involved in an incident
• receiving, assessing and responding to reports concerning wrecks and debris (flotsam, jetsam, lagan and fishes royal)
• assisting in the preparedness and response to major emergencies through the maintenance and verification of appropriate records, databases and plans
• receiving alerts and related information regarding Maritime Security, assessing the information and passing it to the most appropriate authority while updating databases
• providing maritime safety information, safety advice and maritime information, such as tides and weather, navigational risks, safety advice and procedures
• monitoring vessel movements through the Vehicle Traffic Management Systems, identifying anomalies, intervening and responding to them, providing information and advice to vessels and incident response and reporting

We provide a 24/7 emergency service provision, so you will work within a rotating shift system.

Important note: locations and vacancies

We have positions ready to fill at centres in Bridlington, Falmouth, Fareham, Holyhead and Lerwick. If you are successful at interview for your preferred location you will be placed on a merit list for 12 months and may be offered a position if one becomes available.

About you

You are resilient, reliable and able to work calmly in a busy operational environment. You can use your initiative and professional judgement to achieve the best outcomes in difficult situations.

You have excellent communication skills, with a professional telephone manner and the ability to listen and question well. You are well-organised, with good administration skills, and strong attention to detail.

Previous knowledge of the maritime industry or experience in emergency operations is desirable but not essential. We are looking to recruit people who want to develop and grow with us, and in return we can offer a full training programme and ongoing support to enable you to become the very best in Maritime Operations.

About us

The Maritime and Coastguard Agency (MCA) implements the government's maritime safety policy in the United Kingdom and works to prevent the loss of life and occurrence of pollution on the coast and at sea.

Safer lives, Safer ships, Cleaner seas.

Our vision is to be the best maritime safety organisation in the world.

Find out what it's like to work at the Maritime and Coastguard Agency

We are part of the Department for Transport (DfT). DfT is a great place to work, and our ‘one team’ approach really makes a difference. We value our staff and that’s why we’re committed to nurturing an inclusive environment across the Department.

You’ll be part of an innovative organisation that invests in all our people, ensuring we have the diverse skills to deliver transport that moves Britain ahead now and into the future.

DfT has been recognised for its leadership on workplace gender equality by being included in The Times Top 50 Employers for Women 2017.

DfT’s inclusion is recognition of our commitment to make the Department a great place to work through our culture of equality and inclusivity and the great strides we’ve made to raise the number of women in senior positions.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Delivering at Pace
• Communicating and Influencing

Benefits

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

Allowances

Allowances total £5,000 (Night working - £2,000, Rotating shift - £2,000,
Public holidays & weekend working - £1,000). These are pro-rata for part time.

Things you need to know 

Successful candidates must pass a disclosure and barring security check.

Medical

Successful candidates will be expected to have a medical.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Ability and Experience.

Please tailor your CV and personal statement to showcase your previous experience. The personal statement should be used to demonstrate your competence, experience and what you feel you would bring to the role of Maritime Operations Officer.

After submission of your short application you will be invited to complete a (Numerical and Verbal Reasoning test). You must be successful at each stage to progress to the next test. If successful on each test you will be progressed to the next stage to complete a full application. Please complete the online tests as soon as possible ( 48 hours prior to the closing date is recommended), the closing date for the full application is Midnight on 6th October. If you fail to complete the online test and submit your full application before the deadline your application will be withdrawn. Guidance for each test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.

The sift is due to take place between 09/10/19 and 14/10/19.

Interviews/assessments are likely to be held between 28/10/19 and 08/11/19. These will take place in your selected preferred location.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

The selection process will be designed specifically for the role. As a result, your assessment could include:

• an interview with one or more exercises

The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity. For further information on Success Profiles please click here

Your interview may consist of a range of question types. These may include questions about:

• what energises and motivates you
• how you would manage situations relevant to the role
• your previous experience
• your professional skills and knowledge

You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.

Further Information

We have adopted anonymised recruitment. This means that your name, date of birth and other personal details will not be seen by the sift panel.

We may hold a merit list for up to twelve months. During this time, if a similar role is identified and you have been placed on the merit list you may be considered for the post. Within the merit list period, your application form and selection information may be shared across the department and its agencies.

Please see attached candidate notes for further information about our recruitment process.

If successful and transferring from another Government Department a criminal record check maybe carried out.

New entrants are expected to join on the minimum of the pay band.

Reasonable adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
Any move to the Department for Transport will mean you will no longer be able to carry on claiming childcare vouchers.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants Job contact : Name :   hmcg recruitment Email :   [email protected]   Recruitment team : Email :   [email protected] Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: [email protected] If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click here (https://civilservicecommission.independent.gov.uk/) to visit Civil Service Commission