At HMRC we’re focused on getting tax right, for everyone.

We’re all doing our bit to make a difference, whether that’s helping customers pay their tax and claim financial support, or making it hard for the dishonest minority to cheat the system.

Job Description

As a Customer Services consultant at HMRC you’ll be the first point of contact for our customers, providing a first-rate service by phone, letter, email and webchat.

You’ll seek to resolve customer queries at the first point of contact where possible, and use your brilliant communication skills to handle sometimes complex but rewarding conversations.

You’ll get real responsibility and opportunities to develop your career.

No experience is necessary as full training will be given. You will also be enrolled on our Operational Delivery Apprenticeship scheme. It’s a fantastic way to learn while you earn, build valuable skills and gain a recognised qualification.

We are currently looking for people to cover our evening work.

Are you who we’re looking for?

Do you have?

• great communication skills – both written and verbal

• dedication to providing a brilliant service for our customers

• ability to handle both enjoyable and fast-paced conversations

• ability to provide information, quickly and clearly

• can-do attitude and a real passion for supporting people

• a proficiency in maths and the ability to deal with basic calculations

We’re striving to be the best customer service organisation in the UK and we need fantastic people like you to help us achieve this.

The minimum number of hours for the evening working pattern is 25 hours over five days (Monday to Friday) with a range of working hours, between 3pm to 9pm subject to business need. Please only continue with your application if you can commit to these hours.

Part time hours: The pay and annual leave for the vacancy will be pro-rata for successful part-time positions