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Customer Service Advisor - Part time

Employer
Mainline
Location
Chippenham, Wiltshire
Salary
£8.31 - 8.31 per hour
Closing date
20 Nov 2019

View more

Sector
Customer Service & Call Centres
Hours
Part Time
Flexibility
Set hours
Contract Type
Temporary

We are recruiting for seasonal Customer Service Advisors to work on a large retail campaign and support them with their customer service communication throughout the remainder of the year.

This is a great opportunity for you to secure a temporary position, working in a fast paced environment; providing valuable office based experience until the end of the Year, and for star performers there is an opportunity to secure a permanent role. All training will be provided.

We are looking for part time workers who can either do weekends and evenings

We are looking for passionate individuals with great communication skills and have the ability to multi-task and use a variety of computer systems. If this sounds like you then we would love to hear from you!

Main responsibilities/ duties;

  • Receiving a range of inbound calls from customers including solving various queries such as; delivery of products, damaged or lost products, ordering products, refunds etc.
  • Writing accurate and professional email responses to both customers, clients and suppliers
  • Writing accurate and professional notes on Customer accounts
  • Working to targets, KPI’s and time scales

Skills/ Experience required;

  • Must be a strong communicator
  • Experience within customer service is essential
  • Previous experience within a call centre environment is highly desirable
  • Ability to use own initiative and ‘think on your feet’ approach
  • Strong problem solving skills are essential
  • Fast and accurate typing skills
  • Must be able to remain calm under pressure

Contract:

  • Pay rate: £8.31 per hour
  • A range of starting dates from September through to December – contracts are running up until January 2020
  • Hours: Monday to Friday 12:00-16:00 or 16:00-20:00 and Saturday 08:00-18:00

Benefits;

  • Free parking
  • Working in a friendly and positive environment
  • Modern offices
  • Full training provided

If you would like to hear more details about the role then please get in touch with Mainline Swindon on / call Shanise on or apply now.

MASW03


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