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Service Engineer (Grade DU) - Flexible Working Available

Employer
Lloyds Banking Group
Location
London
Salary
£42000 - £46000 per annum + Bonus
Closing date
15 Nov 2019

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Sector
Technology & Digital
Hours
Full Time
Flexibility
Flexible working available
Contract Type
Permanent

Job Details

 

 

As Service Engineer you'll help the lead champion the availability of service for our customers and colleagues. Representing Service Delivery, you'll support Lab Engineering Leads, Product Owners, Product Owners and Teams to enforce Service principles, disciplines, standards and processes within Labs and Teams.

 

You'll be responsible for supporting & developing Operational Run capability by working with others on how to build serviceability into the design of new solutions, minimising risk and delivering cost efficient software. Your priority will be to ensure that Labs prioritise effectively between existing issues and new features from their Product backlogs.

 

Overall the Service Engineer Assistant is a team player, who is able to support the development of others, whilst providing guidance.

 

Being part of cross-disciplinary teams, Service Engineers should be able to showcase excellent interpersonal and communications skills. Work in a highly collaborative way to complete assigned work, showcase progress and address problems that are well defined, complex and often non-routine whilst being quick learners who can learn and adapt to new technologies being used within Lloyds and the wider industry.

 

Key Responsibilities

 

Incident Management & Insights

  • Understand what the incident portfolio is and why it exists for the Value Stream
  • Analyse new trends and issues in live software solutions and make general recommendations
  • Create MI and reports to be shared with Lab and Value Stream Leadership
  • Able to manipulate lists of existing incidents to reflect trends
  • Be aware of Bank Service Level Agreements to ensure that these are being met
  • Ensure their contributions to software solutions adhere to Quality Charter

 

Problem Management & Insights

  • Understand the Problem portfolio for the Value Stream
  • Create MI to be shared with Lab and Value Stream Leadership
  • Create Lists of the Impact of existing problems
  • Be aware of Bank Service Level Agreements to ensure that these are being met
  • Ensure software solutions they are involved in adhere to Quality Charter Ensure software solutions adhere to Quality Charter

 

Change Management & Insights

  • Understand production change process
  • Provide impact analysis to Lab and Value Stream Leadership
  • Assist in planning and scheduling of change
  • Be aware of changes being applied to Value Stream/Lab supported production services

 

What we'll need from you…

  • Passionate and Customer driven - strong desire to serve customers and ensure that functionality of software operates to meet their needs
  • Communicates effectively- able to build working relationships with a number a stakeholder, with a passion for helping others
  • Comfortable challenging stakeholders
  • Situational Adaptability - works effectively in different team / lab environments
  • Continuous Learner - has a keen appetite to continuously improve
  • Analytical - able to analyse incident data and explore patterns
  • Organisationally Savvy - able to network effectively within their area of focus and understands Lloyds operating structures

 

Knowledge & Experience

  • Stakeholder Management - ability to engage and support key stake holders
  • Operational excellence & Experience in IT support - understands Production environments, complexities of system architecture
  • Production Testing experience - basic knowledge of Lloyds system architecture and requirements for thorough testing pre release
  • Relevant knowledge or experience of the specific Business area and supporting systems beneficial but not critical to the Role
  • Risk Management - Aware but not responsible for implementation risks and considerations, including: run cost management, supplier performance, resource supply and demand, regulatory compliance and quality management

 

We all learn and develop with our experience but we know that having the right approach is the key to being successful. So whilst skills, knowledge and prior experience are important to us we want people who are highly motivated, and enthusiastic with an inquisitive and curious approach to work.

 

Our group values of Keeping it Simple, Making a Difference Together and Pitting Customers First are at the heart of our ethos so a commitment to improvement, combined with adaptability, a love of learning, and a collaborative approach are crucial to us.

 

At LBG, we're invested in your continual development. That's why we've fostered a collaborative learning environment that supports your career goals and encourages knowledge-sharing. Our inclusive culture offers you flexibility to try new things while helping you build the future you want.

 

On top of our team ethos we're genuine about both equal opportunity and our colleagues representing the communities we serve - developing and advancing the best in our people.

Ultimately, we care much more about the person you are, how you think and approach things, than a list of qualifications on a CV. So if even if you can't say 'yes' to all of the above, but you're self-motivated, passionate about delivering phenomenal solutions and interested in joining us at a critical and exciting time, then we'd love to hear from you…

Company

We’re creating an organisation that attracts, retains and develops the best talent in the industry, and one that openly embraces diversity too. But more than that – we want to be a great place to work. We invest in our people, offering the best training and coaching, and by encouraging them to contribute to our leading corporate and social responsibility practices. We offer flexible working hours and days, under our Work Options scheme. This means that you can have a challenging and rewarding career, and still have an ideal work/life balance.

Flexible working is at the heart of our strategy. We’re re-imagining where, when, and how our people work, with new approaches designed to meet the ever-changing needs of customers and colleagues. These include increasing our use of remote-working tools and technology, as well as placing less reliance on a 9-to-5 mindset. For many of our office-based colleagues, we work in hybrid ways which involves spending at least two days per week or 40% of their time at one of our office sites.

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