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Customer Services Advisor – 6-Month Fixed Term Contract - Flexible Working Available

Employer
WMRecruit
Location
London (Greater)
Salary
£20k pro rata
Closing date
4 Dec 2019

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Job Details

Our client, a London based clothing brand with outlets in 32 countries is seeking an experienced Customer Services Advisor to work in their South West London offices.

Skills and responsibilities:

  • Handling all customer queries which come in via their website, email and over the telephone.
  • Managing all customer requests and questions regarding service expectations, product information and customer satisfaction
  • Daily responsibilities could include anything from investigating complaints made in-store, providing sizing and fit information to a customer over the phone, helping to track an item, or liaising with Buyers to make yourself familiar with current and future collections.
  • Troubleshooting daily, so you must have strong communication skills both verbal and written
  • Ability to build relationships across all Head Office and Retail functions to keep yourself fully up to date with everything that is happening in the business.
  • Intermediate Excel and Word skills would also be beneficial.

In return, you will get a generous staff discount, the ability to participate in head office bonus scheme and access to a competitive Benefits Scheme.

Benefits

  • Competitive benefits
  • Generous holiday
  • Commitment to your training and development

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Company

WM Recruit is the recruiting division of Workingmums.co.uk with a focus on female talent, flexible working and gender diversity. We work with a variety of employers, both big and small, who wish to recruit for full time, part time and flexible roles.

Company info
Location
London
GB

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