The Role

Are you seeking a Senior IT engineer role? Here at Amey we are recruiting for a talented IT professional to join the team at our London head office. You will provide Third Line Support and Technical Guidance for the End User Environment to both our internal Support Teams and our External Providers. It is a broad role covering a really wide range of tasks and requires a senior level of experience to succeed.

Job Duties

As Senior IT Engineer your duties will include:

• To act as third line support for all Desktop and User related incidents.
• Administration of Active Directory, including Group Policy for End User Computing Environment
• Administration and Configuration of System Centre Configuration Manager 1806 and above
• Support both Windows and LINUX images in a dual boot client environment.
• Determine end user device patching updates through planning, configuring and testing
• Assist in the design, planning, implementation and optimisation of Amey Technical Infrastructure - including but not limited to Active Directory and SCCM
• Assist with bringing new technologies forward from complex to a day to day maintenance activity
• Review system software updates and identify those that merit action
• Collaborate with Application Support Teams to maintain software and hardware inventory and ensure software licence compliance
• Provide support to our External Application developers/programmers by providing technical knowledge and guidance
• Liaise and work closely with Customers/Team Members to ensure incidents and requests are resolved to customer satisfaction and within SLAs.
• Liaise and work closely with clients to ensure technical solutions are implemented and are fit for purpose

Essential experience

As Senior IT Engineer the experience you will have is:

• Experience of developing and supporting LINUX images in a dual boot client environment
• Scripting Skills (Vbscript and Powershell)
• Experience of designing, implementing, administering and troubleshooting Active Directory to manage single and multiple domains
• Experience of administering an Office 365 environment focussing on Sharepoint and One drive for Business
• Experience of administration and configuration of System Centre Configuration Manager 1806 and above
• Demonstrable experience of Change Process - including reviewing and approving changes, including risk priority, test, regression, roll back, communication and documentation plans
• Experience in a customer service and IT Environment
• Experience of working within an SLA driven ITIL-orientated environment
• Experience of working effectively and positively in a busy, pressured environment
• Experience of working with internal and external groups to resolve problems
• Excellent customer service and time management skills

Desirable Experience and Qualifications

As Senior IT Engineer the desirable experience you will have includes:

• Understanding of McAfee EPO Policies
• Experience with Appsense Manager
• Working knowledge of Microsoft App-V and application packaging
• Experience in a large corporate multi-domain/multi-site organisation
• Strong technical skills including a demonstrable ability to assimilate and apply both technical and business process knowledge in troubleshooting situations
• Understanding of Thin Print and Wyse Device Manager
• Experience of HP and Dell Wyse Hardware

Salary and Benefits

As Senior IT Engineer you will receive a competitive salary, 24 days holiday, contributory pension, life assurance and a range of Amey benefits