Job Description

We are looking for enthusiastic, motivated and driven individuals who have a passion for customer service to work as an inbound call advisor on our Waitrose campaign until the end of the year.

We’re a busy office, with comfortable open plan call decks, where every day brings new challenges and opportunities.

You will be helping customers with their online grocery orders and dealing with enquiries regarding delivery, product details, shopping cart and more.

Start Date

Our next start dates are the 11th November and 25th November.

A day in the life…

Our Client, Waitrose, are renowned for their outstanding commitment to being leaders in customer service. Whether you are speaking to customers over the telephone or via email, your warm professionalism and expertise ensure the customer journey is the very best each and every time. You understand that not every customer is a happy customer when they first contact us, but you will build brand loyalty by taking ownership of customer queries and providing consistently positive solutions.

To join our crew

· Natural flair for conversation and equally impressive listening skills – creating customer loyalty

· Strong written and verbal communications

· 6 months of customer service experience desired

· Ability to work accurately under pressure

· Computer Literate

· This role requires you to be at least 18 years old

What you need to know

Temporary Full Time contracts of 37.5 hours a week however we may consider part time requests. Our customers need to be able to contact us throughout our opening hours: Monday to Friday 08.00 - 22.00, Saturday 08.00 - 21.00 and Sunday 09.00 - 19.00. These opening hours may extend during our peak month of December. Your shifts will be scheduled within these opening times.

As a customer service advisor we aim to publish your shifts 3 weeks in advance. Pay rate of £8.21 per hour.

The training period is 1 week of Monday to Friday 9am-5:30pm before moving on to gradbay for a further week of Monday to Friday 9am-5:30pm and then after this your shift rotations will begin.

Contract end date up to or before 31/12/2019

Benefits:

* Onsite discounted cafeteria

* Discount gym memberships

* Taking care of your future with Pension Schemes and Eye Care vouchers

* A straight forward commute, well-served by public transport and with onsite parking.

* Discounts on behalf of various clients

* Rewards system

* Career progression – opportunities to develop your skills further!“…the company is run with people in mind, employees and the customer. The company respects it's employee's and gives every chance for them to use any existing skills to progress or turn your hand to something new and develop you.” Apply today and one of our crew will be in touch soon!

* “Always a fantastic atmosphere in the ship! It's the people who make it a great place to work and we have some great people!”

* “…a company that believes in progression