Customer Care - West Yorkshire
Expiring today
- Recruiter
- McDonald's Restaurants Ltd
- Location
- West Yorkshire
- Salary
- £competitive
- Posted
- 07 Nov 2019
- Closes
- 07 Dec 2019
- Sector
- Hospitality & Catering
- Flexibility
- Flexible working available
- Contract Type
- Permanent
CUSTOMER EXPERIENCE
- Make it special – act as a role model – be welcoming, personalise your comments and connect with your customers
- Make it genuine – give the customer your full attention, smile, use eye contact and body language that is enthusiastic and energetic
- Adapt to each customer’s needs – be customer confident and provide an individual experience that exceeds their expectations, e.g.:
- Be patient with customers who need help, offer to explain the menu
- Get to know regular customers and treat them individually
- Use positive gestures, e.g. offer to clear trays, help parents with pushchairs or make a child’s visit special, direct queues during busy periods
- Support in store events with enthusiasm
- Use initiative and confidence – approach and interact with customers
- Answer customer queries confidently and professionally – keep up-to-date with knowledge on our food and promotions
- Monitor food quality being consumed by customers
- Treat all customers and colleagues with courtesy and respect
- Work as a supportive team member
