Assistant Service Delivery Manager (part time)
- Employer
- Nest Corporation
- Location
- London (Central), London (Greater)
- Salary
- £37,000 to £39,000 gross per annum pro-rated plus benefits
- Closing date
- 21 Nov 2019
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- Sector
- Accountancy, Banking, Finance, Public Sector
- Hours
- Part Time
- Flexibility
- Flexible working available, Set hours
- Contract Type
- Permanent
Job Details
This is a permanent part time position working 10am until 2pm five days per week
The salary range is £37,000 to £39,000 pro-rated plus benefits
For internal candidates the salary will be determined based on experience - Nest level C8.
Nest is an equal opportunity employer. We encourage applicants from all of the nine protected characteristics.
Team overview
The Service Management and Assurance (Scheme Administration) team is responsible for the live running of the Nest pension scheme.
This Scheme was established in 2011 taking on its first employer and first members, and the first contributions. The Scheme has grown to the point that we now service in excess of 600,000 employers and 8 million members and expect that growth to continue. We also manage assets in the billions of pounds.
The large majority of our Scheme Administration functions are undertaken by an outsourced provider, and the Service Delivery team’s primary focus is on managing and assuring the day-to-day delivery of these core services to ensure that risks and opportunities are appropriately managed, and Nest’s business objectives continue to be achieved.
Role overview
Assistant Service Delivery Manager is responsible for managing the Service Delivery mailbox and ensuring that all queries are responded to or passed on as appropriate. This role will take ownership for running the monthly CSGG meeting and the weekly service delivery meeting in a structured manner.
Key skills and experience
The employee will be able to demonstrate the following experience and technical skills:
- Experience of operations within Pensions industry or Financial Services
Personal attributes required
The role will require someone with the following personal attributes:
- Logical and well organised
- The ability to quickly grasp complex concepts and information
- An ability to see the bigger picture as well as grasp the detail
- Highly motivated and resilient
- An individual with excellent judgement, who knows when a topic is urgent and who reacts appropriately to drive it to conclusion
- Able to forge good relationship with other areas of NEST and with our outsourced provider
The application closing date is Thursday 21 November 2019
Company
NEST is a great UK success story.
Established in 2010, NEST is a critical pillar of the Government’s automatic enrolment programme, with a public service obligation (PSO) to accept any employer wishing to use the scheme to discharge their automatic enrolment duties. From a standing start, we have delivered a high quality, low cost pension scheme open to all, which has not only delivered on its mission, but has also helped to drive up standards and best practice across the industry. Now with over 6 million members and well over half a million participating employers, NEST is playing a critical role in helping people save for their retirement - many of them low to moderate earners who may be saving for the first time, and moving jobs frequently. NEST now occupies an important place in the pensions market and will deliver high quality pensions to mass market consumers for many years to come, leveraging its scale to deliver value through the combination of low costs, market leading investment solutions and modernised services all overseen by strong Trustee governance.
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