L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East.

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. 

In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London.

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.

Our customers are the most important part of our business and as a member of the Direct Maintenance Team, it is vital that you have the passion as a Customer Service professional to deliver excellence to both internal and external customers every time.

This is a opportunity for someone to join our Direct Maintenance Team on a fixed term contract or internal secondment.
 
The successful applicant will have an opportunity to play a part in delivering a high impact service to our residents.

You will be responsible for coordinating the planning and scheduling of the Direct Maintenance Technicians across the L&Q estate. Managing their diaries and timetables to ensure that jobs are completed in a timely manner. Residents receive a satisfactory service and that maintenance issues are resolved inline with service level agreements.
 

Other duties include; 
Liaising with Technicians and Residents
Arranging follow on works

Logging of data and notes on the computer system
Scheduling of emergency jobs
Monitoring of emergency mail box emails and adhering to SLAs
Escalation of issues to Team Leader
Accurate data entry skills, effective decision making and an ability to prioritise the workload are essential.

To be successful in this role, you will need the ability to work in a busy fast paced environment, possess excellent administration skills and be computer literate. 

It is also essential to have excellent customer service, communication and organisational skills.  DRS/Opti-time experience is desirable.

Repairs and Maintenance knowledge is essential as well as front line Customer Service experience.

If you believe you have the qualities we are after and are interested in working for an organisation that can really make a difference to people’s lives, then please apply without delay.

Closing date for completed applications:    24th November 2019 11pm