Claims Administrator/Handler- Hull- £17.5K (PRO-RATA FOR PART TIME HOURS)

I am recruiting for a Part Time Claims Handler for my client based in Hull City Centre. This is a permanent long term position for a prestigious client who are able to offer long term career prospects. Do you want to work for an ever expanding company?

Part Time Role- The hours of work are Monday to Friday 1.15pm-6pm

You will be expected to work 1 in 4 Saturdays 8.30am-12.30pm

The main duty of the role is provide professional administrative support within the Claims Team and to company Management / Directors. You will be expected to work efficiently and professionally and adhere to all company guidelines. Customer service is paramount so you will be expected to excel in this area and be able to demonstrate previous history of good customer service.

Key Responsibilities-

Ensure that you are kept fully up to date with SLA's
Ensure that you are aware and understand the KPI's the repairers are to adhere
Ensure accurate processing and deployment / reallocation of claim notifications to repairers via rules driven in house management system within SLA
To ensure hire sheets are recorded and updated correctly to ensure costs to the business and clients are kept to a minimum by constant management of hire periods
Provide investigative feedback on any queries to the company and their clients where necessary
To progress customer claims within the company's management system ensuring they are actioned within internally agreed SLA's
Ensure daily tasks are managed within agreed SLAs
Work closely with peers and other departments.
Act as a first level point of contact for repair network members, clients, customers and team members and provide progress updates as required
Liaise with designated Network Performance Analyst and any other departments to seek assistance and resolution where required
Work towards achieving targets set on a daily/monthly/annual basis provided by your Team Leader/ Line Manager
Promote data security in and outside of the business at all times, strict adherence to DPA and information security standards
Adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with our clients' values
The completion of duties as required from time to time by the Management Team
Manage complaints in line with policy ensuring full and in-depth information is captured and logged to enable full reporting on Expressions of DissatisfactionThis list of duties is extensive but the ideal candidate will have covered most of these duties in previous roles or have transferable skills to be adapt to the above.

What you should have-

Excellent communication and customer service skills
Attention to detail and well organised
Ability to work to tight deadlines and under pressure
Good planning and organisational skills
Good problem-solving skills
Good decision maker
Commitment to providing a first-class service to customers and repairers
Customer focused
Good knowledge of Microsoft Office A good salary is on offer in this role, excellent job security and company benefits.

If you think you have the skills suitable for this vacancy and are looking to work part time then please contact me asap on (phone number removed) or email

Stafforce is acting as an Employment Agency in relation to this vacancy