We are looking for an organised and efficient administrator to provide aftersales support during the 2 year developer warranty period. You will be required to monitor and close out defect claims efficiently whilst providing outstanding customer service.

Accountabilities:

• First point of contact with customers at point of Legal Completion
• Manage all post completion inquiries
• Provide regular communication with purchasers/tenants/letting agents/managing agents meeting customer satisfaction standards
• Responsible for accurate logging and progression of defects
• Co-ordination of access for third party contractors
• Support Warranty Manager with progression of contentious or larger construction cases
• Provide support to Customer Services Manager as and when applicable
• Provide Customer Service nationally for the Residential Development business
• Ensure Salesforce database is accurate

Knowledge, skills & experience required:

• Ability to communicate effectively with all levels of personnel both internal and external including sensitivity to others
• Strong administration skills ideally within a Developer or Lettings environment
• Excellent planning and organisation skills with the ability to multi task, work to deadlines, prioritise tasks and work to optimum efficiency
• Ability to prioritise workload and use own initiative
• Able to think outside the box
• The ability to be a self-starter and to work as part of a team
• Professional and mature approach when dealing with internal contacts and external clients/stakeholders
• Enjoys a busy and demanding environment, can remain calm under pressure and promote a calm environment
• Excellent computer skills including work-processing, email, internet use of Salesforce database package