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Income Recovery and Lettings Manager

Employer
HIGHTOWN HOUSING ASSOCIATION
Location
hemel hempstead,hertfordshire
Salary
£39,513 pa
Closing date
6 Jan 2020

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Sector
Charity & Voluntary Work
Hours
Part Time
Flexibility
Set hours
Contract Type
Permanent

About the Role

The Income Recovery and Lettings Manager has a key role in providing a highly professional, customer focussed and efficient income collection service for general needs tenancies, Care and Supported Housing tenancies and licences, parking licences, recharges and former tenant arrears. Also for the allocation and lettings of Hightown`s genral needs rented properties.

The post holder will:

  • Manage a team of staff ensuring delivery of high performance lettings and rent collection services
  • Ensure all new build and void properties are let quickly and within target times
  • Ensure appropriate action is taken to deal with arrears and charges, minimising tenant and service user debt across Hightown`s general needs and Care and Supported housing properties and meeting income collection targets
  • Take the lead on Hightown`s response to Welfare Reform, ensuring that effective systems are in place and that housing allocation and rent services reflect legislative and regulatory changes

About you

The post holder will have:

  • Experience of working in a busy office environment
  • Knowledge of welfare benefits, welfare reform and services to support with debt
  • Experience of arrears recovery within a housing setting
  • Excellent organisational, time management and communication skills
  • Commitment to high standards of service to customers
  • Car owner and qualified driver with access to own vehicle

Benefits

We offer a range of benefits which include:

  • Generous annual leave allowance of 25 days per year, rising with service, plus statutory bank holidays
  • Workplace pension scheme
  • 45 pence per mile mileage for the first 5,000 miles
  • Life assurance of three times your annual salary
  • Comprehensive training and development support
  • Annual bonus based on satisfactory performance
  • Monthly attendance bonus
  • Free on-site parking and gym

About Us

Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire and Buckinghamshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support.

We currently manage over 5,500 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of £84 million and a development programme that will deliver around 400 new affordable homes each year.

How to Apply

To apply for this position of Income Recovery and Lettings Manager please complete the online application form below.

Please also click below for a copy of the job description.

Closing date: Thursday 12th December 2019.

Interview date: Thursday 19th December 2019.

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