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Operations Team Manager

Employer
Cantello Tayler Recruitment
Location
Slough, Berkshire
Salary
Up to £60,000 per annum
Closing date
10 Jan 2020

View more

Sector
Senior Management
Hours
Part Time
Flexibility
Set hours
Contract Type
Permanent

Reporting to:Managing Director

Introduction:

A UK market leader in providing specialist funding and leasing services to individuals and businesses in the broadcast and media industry. Also operating in the audio visual and photography markets and offers its services across Europe as well as in the UK. The organisation has been providing finance in broadcasting, media, audio visual and other related industries for more than 20 years and has built a strong market presence, with a sales capability to place asset finance to a wide range of banks and lending institutions as well as in-house. The company is based in the UK with offices in Berkshire but the business also has operations in Germany and across other countries in mainland Europe. The company has many major UK and European manufacturer finance programmes in place with high profile brands such as Sony, Canon and RED to name but a few.

The Role:

The role is a managerial administration role requiring strong organisation skills, time management and attention to detail, with the ability to communicate well, lead a team and work under pressure.

The sales support team is responsible for the preparation of all documentation and the pay out of deals. These responsibilities include requesting the invoice from the supplier, preparing the documentation, sending the documents to the customer, chasing the signing and return of these documents, liaising with the supplier to advise of progress on the deal and any amendments to the documentation, sending the documents to pay out within the company or an external finance company and then ensuring the deal gets paid out.

During this entire process the Sales Support Team are responsible for ensuring the CRM system is kept up to date with all notes, emails and then inserting data such as agreement numbers along with contract start and end dates.

Job Responsibilities:

Overall responsibility for Sales Support Team to include management of team, workload, holiday planning and performance of the team, to achieve the best in class client service to our customers.

·Responsible for management of relationships with finance companies for all sales support teams and review finance company’s procedures for and seek to identify areas for improvement

  • Responsible for ensuring good working relationships between the Sales Teams and Sales Support Team. Management of any problems that occur between the teams to include communication with staff where behaviours are not of the minimum required standard
  • Responsible for collation of the report for monthly management meeting, including preparing stat reporting as directed by the team.
  • Responsibility for sign off on settlement figures on Sentinel system.
  • Responsible for regular team meetings with the Sales Support Team.
  • Responsible for undertaking regular 1-2-1 meetings with sales support team and to undertake 6 month performance reviews.
  • Adhoc tasks/projects as instructed by senior management.

Specific Objectives:

  • Review of existing procedures and processes within the sales support team to identify areas that require improvement.
  • Improve the current level of error and rework of deals due to mistakes made within the team.
  • Gap analysis of staff knowledge/technical understanding, recommend and implement required training of staff within the sales support team.
  • Review existing software systems used and make suggestions to the Management team for improvements or alternatives.
  • Review sales team process of passing deals over to sales support and identify areas for improvement.
  • Learn own book pay out process and become the 2nd sign off for all deals over £50k.
  • Create SLA’s & KPI’s for the Sales Support team and present these to the management team for discussion and approval.
  • Implementation of the agreed SLA’s and KPI’s, ensuring are understood by the team and the wider business. Management of these KPI’s to include weekly reporting and a monthly report to be built and delivered into the management meeting.
  • Review of European Sales support for Spain to suggest how to improve this and ensure control for this function is within Datchet.
  • Learn current weekly volume reporting with responsibility for ensuring the data is correct and is delivered to PCF and Management on the agreed days.
  • Review month end process and seek efficiencies and improvements to the current processes. Ensure other members of the team are trained to cover this function during staff holidays.
  • Learn End of Lease process and ensure appropriate level of cover and is not reliant on one person.

Team Management objectives:

  • Review of Sales Support team staffing structure, utilisation and part time working practices to identify improvements.
  • Review of team working hours to consider flexible working hours and the impact of this on the business.
  • Effective management of the team dealing appropriately with any staffing issues that arise and escalating to HR when necessary.

Person Specification:

oResponsibility for the Operations role, the Sale Support team to achieve best in class service and reporting and ‘own it’.

oExcellent written and oral skills with ability to communicate on all levels to build relationships internally and externally.

oSelf motivated and able to manage projects and people

oEffectively lead the team to implement change where required and improve efficiencies

Monday to Friday: 09.00 to 17.30 with one hour for lunch as per requirements
Evenings and weekends: as required


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