Location

Hastings, Westminster

About the job

Salary: £37,803 - £46,205 (Depending on Location, Skills and Experience)

Do you have exceptional interpersonal skills with a passion and determination to win people over and deliver sustained business change?

Do you have experience and knowledge of successfully applying business change management methodologies and tools?

If so, we want to hear from you.

Job description

We are looking for a Business Change Manager to join the DfT Digital Change and Adoption Team. You will be responsible for creating and implementing change management strategies and plans to maximise staff adoption and usage of services developed or deployed by the department’s Digital Service. You will focus on the people side of change, assisting with positively delivering messages and supporting changes relating to business processes, systems, culture and technology.

You will be actively involved with Digital Adoption and Training leads in the wider team, Digital Service Leadership, Project Delivery and Communications teams and will build extensive working relationships at all levels across the Department.
 

Responsibilities

Role Responsibilities include, but are not limited to;

• Supporting projects and leadership to ensure change management activities are built into the lifecycle of a project or initiative to maximise success
• Identifying and working with stakeholders to map the benefits, understand their starting position, build awareness of the change and help them to build the desire to change
• Helping to reinforce the change through positive communications, celebrating success etc dependent on your understanding of the stakeholders, their motivations and the nature of the change
• Maintain and promote a catalogue of templates, tools and techniques for colleagues to use as appropriate.
• Work closely with other Change Managers in the Digital Change and Adoption team to create and support a Change Management community in the Digital Service and across DfTC
• Help manage and source both internal and external change management resources (including suppliers) that are allocated to projects and initiatives

You will have the option of being based at either our Hastings or London office. If located at Hastings, regular weekly travel to the London site will be required. DfT encourage a culture of flexible working and we will therefore consider remote working, with a minimum of 40% of your week being office based.

Successful candidates based in Hastings will attract an SEO national starting salary of £37,803 as will those who are not based in London for at least 3 days a week.

About you

The ideal candidate will hold Prosci ADKAR® Model certification or equivalent. You will have recent previous experience and a knowledge of coaching and applying change management principles, methodologies and tools, and a strong understanding of how people experience change and the change process. With exceptional written and verbal communication skills, you will positively articulate messages and adapt your style to maximise impact. You will have experience in engaging, and building partnerships with a wide range of stakeholders and users, and demonstrating excellent interpersonal and active listening skills. You will be a skilled influencer, with the proven ability to persuasively communicate to a diverse range of users and stakeholders to minimise resistance to change. You work well independently, proactively prioritising your work in a dynamic work environment. You are familiar with project management approaches, tools and phases of the project lifecycle, including Agile and PRINCE2.

About us

We are part of the Department for Transport (DfT). DfT is a great place to work, and our ‘one team’ approach really makes a difference. We value our staff and that’s why we’re committed to nurturing an inclusive environment across the Department.

You’ll be part of an innovative organisation that invests in all our people, ensuring we have the diverse skills to deliver transport that moves Britain ahead now and into the future.

Find out more about what it's like working at the Department for Transport.

DfT has been recognised for its leadership on workplace gender equality by being included in The Times Top 50 Employers for Women 2017.

DfT’s inclusion is recognition of our commitment to make the Department a great place to work through our culture of equality and inclusivity and the great strides we’ve made to raise the number of women in senior positions.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Working Together
• Changing and Improving

Technical skills

We'll assess you against these technical skills during the selection process:

• The essential technical skills required for the post holder, as defined by the PROSCI model. You can find information on PROSCI model here - https://www.prosci.com/resources/articles/change-management-methodology#phase

Benefits

"Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits.

This includes:
- a generous annual leave entitlement,
- attractive pension options,
- flexible working,
- good career development opportunities,
- a variety of career paths,
- inclusive working environments and much more to support a healthy work/life balance."

Things you need to know Security

Successful candidates must pass a disclosure and barring security check.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Experience and Technical skills.

The sift is due to take place week commencing 13th January 2020.

Interviews/assessments are likely to be held week commencing 20th January 2020.

Interviews will likely be held in London.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

How to Apply

When considering applying please look at how your experience relates to the role, please tailor your CV and Personal Statement to reflect the role and the essential skills/ criteria described in Role Profile.

The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity. For further information on Success Profiles please click here.
You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.

The selection process will be designed specifically for the role. As a result, your assessment could include:

• An interview with one or more exercises

The interview may consist of a range of question types which could include questions about your strengths or how you would respond in any given situation, as well as specific examples of things you have done. You may also be asked to sit a written assessment or present on a particular topic.

Your interview may consist of a range of question types. These may include questions about:

• What energises and motivates you
• How you would manage situations relevant to the role
• Your previous experience
• Your professional skills and knowledge

Further Information

We have adopted anonymised recruitment. This means that your name, date of birth and other personal details will not be seen by the sift panel.

We may hold a merit list for up to twelve months. During this time, if a similar role is identified and you have been placed on the merit list you may be considered for the post. Within the merit list period, your application form and selection information may be shared across the department and its agencies.

Please see attached candidate notes for further information about our recruitment process.

If successful and transferring from another Government Department a security check may be carried out.

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstance some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.

Reasonable adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
• Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs

• Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact:

Government Recruitment Services via email: [email protected]

If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission:
Click here to visit Civil Service Commission.

Childcare Vouchers:

Any move to the Department for Transport (DfT) will mean you will no longer be able to carry on claiming childcare vouchers.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants Job contact : Name :   Digital Resourcing Email :   [email protected]   Recruitment team : Email :   [email protected] Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: [email protected] If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click here (https://civilservicecommission.independent.gov.uk/) to visit Civil Service Commission