Location

Spring Place, Southampton. SO15 1EG.

About the job

Are you confident in reviewing processes and identifying opportunities to introduce effective and efficient ways of working?

Have you got experience in using Microsoft Visio to create clear and auditable process maps?

Do you enjoy engaging with a variety of people, using your excellent communication skills to share information and introduce change?

If so, then we’d love to hear from you!

Job description

The Maritime and Coastguard Agency (MCA) are looking for an Operating Protocols Development Lead to join our dynamic team who are all working towards delivering effective, services to our broad range of customers in Maritime Services.

The purpose of this role is to act as lead in the development of operating protocols for all forthcoming DMSS (Directorate of Maritime Safety and Standards) transformation programmes and projects.

Another key part of this role is to challenge existing ways of working to deliver the organisation’s aims to deliver services to our customers in a more efficient way, ensuring that we are making better use of our resources.

You will work alongside stakeholders to review processes and develop effective, efficient, and auditable process maps.
 

Responsibilities

The role responsibilities include:

• Working with key stakeholders and lead the development, testing and rolling out consistent Operating Protocols across the DMSS organisation.

• Where appropriate, provide challenge to existing processes and identify opportunities to modernise and improve efficiency and service to our customers.

• Report/ manage issues/ risks as appropriate and identify solutions for approval.

• Lead and engage with stakeholders, building relationships, to facilitate the process of change.

• Lead, monitor and control the development of Operating Protocols across the Directorate, reporting on progress and applying effective governance

• Attend relevant boards and working groups as required to report progress and ratify/ confirm approval of process changes

About you

We are seeking an individual who is confident with engaging with stakeholders and colleagues across the Agency at all levels. You will use your excellent interpersonal skills to change and adapt your communication style to ensure that your message is clear and direct.

You will be a strong advocate for change and continuous improvement, identifying problems and finding solutions to ensure a better way of working are achieved. You will be able to drive forward these changes and co-ordinate them with stakeholders and colleagues at all levels.

We will look to you to be flexible and resilient, you will be comfortable managing your own workload and organising yourself to ensure that maximum productivity is achieved and deadlines are met.

You will need to be confident and have a keen eye for detail when working with Visio and other Microsoft applications, delivering information that is accurate and precise.

About us

The Maritime and Coastguard Agency (MCA) implements the government's maritime safety policy in the United Kingdom and works to prevent the loss of life and occurrence of pollution on the coast and at sea.

Safer lives, Safer ships, Cleaner seas.

Our vision is to be the best maritime safety organisation in the world.

Find out what it's like to work at the Maritime and Coastguard Agency

We are part of the Department for Transport (DfT). DfT is a great place to work, and our ‘one team’ approach really makes a difference. We value our staff and that’s why we’re committed to nurturing an inclusive environment across the Department.

You’ll be part of an innovative organisation that invests in all our people, ensuring we have the diverse skills to deliver transport that moves Britain ahead now and into the future.

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Communicating and Influencing
• Delivering at Pace
• Managing a Quality Service

Benefits Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance. Things you need to know Successful candidates must pass a disclosure and barring security check. Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.

When considering your experience, please tailor your Personal Statement to display evidence of the following:

• Experience of using Microsoft applications including Visio
• Experience of working with a range of stakeholders to achieve a common goal
• Your excellent organisation and communication skills
• Experience of identifying and implementing opportunities to improve existing processes or procedures

The sift is due to take place w/c 06/01/20.

Interviews are likely to be held w/c 20/01/20.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

The selection process will be designed specifically for the role. As a result, your assessment could include:

• an interview

The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity. For further information on Success Profiles please click here

Your interview may consist of a range of question types. These may include questions about:

• what energises and motivates you
• how you would manage situations relevant to the role
• your previous experience
• your professional skills and knowledge

You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.

Further Information

We have adopted anonymised recruitment. This means that your name, date of birth and other personal details will not be seen by the sift panel.

We may hold a merit list for up to twelve months. During this time, if a similar role is identified and you have been placed on the merit list you may be considered for the post. Within the merit list period, your application form and selection information may be shared across the department and its agencies.

Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services’.

If successful and transferring from another Government Department a criminal record check may be carried out.

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstance some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.

Please see attached candidate notes for further information about our recruitment process.

Reasonable adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Any move to the Department for International Trade will mean you will no longer be able to carry on claiming childcare vouchers.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants Job contact : Name :   Richard Paddock Email :   [email protected]   Recruitment team : Email :   [email protected] Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: [email protected] If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click here (https://civilservicecommission.independent.gov.uk/) to visit Civil Service Commission