Strategic Account Manager

London (Greater)
up to £56,000
02 Jan 2020
29 Jan 2020
Contract Type

This is a permanent position, applications from job shares are welcome.

The role is with a salary of up to £56,000 per year plus benefits.

Nest is an equal opportunity employer. We encourage applicants from all the nine protected characteristics.

This will require travel to review clients which are mainly based in the North of the UK including Scotland, the North East, the North West & Midlands. The role is home based with occasional visits to the office, these are expensed through NEST- travel and accommodation accordingly.

Team overview

The Customer Engagement Directorate is responsible for maintaining, managing, assessing and developing the Nest product and service in a way that delivers our key business outcomes. 

The Employer and Intermediary Experience (ERIX) team is here to drive change for Nest to become a provider of choice. It does this by understanding Nest’s customers, retaining, developing and winning profitable employers into the Nest scheme.

We’re responsible for:

Understanding our employers and intermediaries to enable us to develop the Nest product and services based on their requirements

Retaining profitable business for those employers and intermediaries who use the Nest scheme

Developing more profitable business from existing, managed employers and intermediaries who use the Nest scheme

Acquiring new profitable employers to use the Nest scheme. Negotiating and securing intermediaries: accountants, payroll bureaux, advisers and employee benefits consultants for panel status positions and trading

The team have a responsibility to be a primary link (“the ears and eyes”) of the external pensions market, for Nest.

Role overview

The role of the Strategic Account Manager is to manage a portfolio of strategic accounts, ensuring that business is retained and developed to maximise revenue opportunities.   The portfolio will be mixed including large employer accounts as well as intermediaries.  Most of the account management service is expected to be delivered face to face.

Experience and technical skills The successful candidate will be able to demonstrate the following experience and technical skills:

Significant auto enrolment, defined contribution and trust-based pensions knowledge

A good understanding of the different types of customers NEST has and the different engagement approaches required for each

Ability to understand profitability models and how they relate to an account management framework

Detailed working level knowledge of NEST systems and processes or ability to develop this quickly

A skilled and confident presenter, comfortable in front of large audiences

Highly skilled in relationship management, influencing outcomes and objection handling

Preferably an existing knowledge of the automatic enrolment intermediaries market

Preferably a good understanding of the payroll market and how it fits into NEST’s delivery model

Preferably a previous background in account management

Preferably experience of meeting and exceeding revenue and retention targets

Preferably a financial services sales background

Highly proficient telephony skills

Highly proficient in Microsoft Office programmes and comfortable with leveraging new technologies

Personal attributes required We are looking for an employee with the following attributes:

Highly motivated and self-managed, able to work without supervision to an agreed framework

Strong analytical and critical thinking skills, ability to solve own problems

A team player who will share knowledge with colleagues and contribute to team objectives

A positive outlook, and an ability to find solutions not problems

A strong planner with good time management skills

Technically minded with excellent attention to detail

Someone who takes personal responsibility for their own development

Comfortable with a changing and evolving environment and not afraid to try new approaches

Education/qualification requirements Professional qualifications (e.g. PMI, FPC, ACII) preferred however relevant skills and experience will be considered


We expect most of the account management will be delivered face to face and the jobholder will be expected to spend time building relationships with employers and intermediaries and then maintaining these relationships ongoing. 

Therefore, the jobholder must be willing to travel across the UK, with overnight stays where required. A driving license is required since some clients may not be accessible by public transport.

The role can be home based or office based.

The application closing date: 17 January 2020


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