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RETAIL AND BEAUTY RESERVATIONS CO-ORDINATOR- (LRO) PART TIME

Employer
Soho House
Location
London (Greater)
Salary
£Competitive
Closing date
14 Feb 2020

Who we are…

Soho House & Co is a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada and Europe, with new openings planned for all global regions, with the addition of Asia in 2019.

The vibe…

At Soho House culture is everything and we believe that our Houses are only as good as the people who work within them. Whether it’s a private members’ club, hotel, restaurant, spa or gym each of our sites has its own style and atmosphere. We aim to make sure that all our guests and members have a great time and we firmly believe it’s our people who make that happen.

See for yourself CLICK the links BELOW to WATCH…

HOW WE WORK ** HOW WE HAVE FUN ** and ** WHY WE STAY

The Role…

We are looking for an experienced part time Retail and Beauty Reservations Co-Ordinator to join our welcoming London Reservations Office in Gracechurch Street EC3V. The LRO team in its entirety is responsible for all London Room reservations, all London Cowshed and Neds Club Spa bookings, Room and Restaurant Reservations for The Ned, along with any online Retail based queries, including Soho Home

Requirements

Responsibilities…

  • To effectively handle all incoming calls and email enquiries for room reservations for Soho House properties in London and the Countryside, converting enquiries to bookings and in line with mystery shop guidelines.
  • To work to agreed KPIs and adhere to company policies and procedures, whilst delivery service excellence in line with the Soho House ethos.
  • Accurate data entry, ensuring that all guest records are correctly inputted at all times, without exception.
  • To be commercially aware and able to offer recommendations on services. Keeping up to date with all promotions and special offers across the business.
  • To ensure that Soho House reputation is second to none within the industry in terms of customer experience by continually exceeding guest expectation and providing service excellence
  • To undergo any training needed to achieve the above responsibilities

Desired Skills…

  • Previous experience in a Reservations Agent role or similar - telephone based customer service experience essential.
  • Previous experience with Opera essential
  • Excellent attention to detail and administration skills
  • Previous experience of working with high profile/VIP guests
  • Experience of working in a 5 star/luxury hotel or restaurant environment
  • Problem solving skills and previous experience of managing complaints efficiently
  • Excellent reading, writing, and oral proficiency in the English language
  • Excellent time management skills with the ability to prioritise tasks and meet deadlines
  • Sufficient knowledge of Microsoft Office

Benefits

  • Competitive salary
  • Benefits package
  • 28 paid holidays per annum pro rata inclusive of bank holidays
  • Fantastic career growth opportunities

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above.

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