Insurance Claims Handler - Liability - Flexible Working Available

£34,000 pro rata
15 Jan 2020
15 Feb 2020
Part Time
Contract Type

The Role: An exceptional opportunity has arisen for an enthusiastic person to join our specialist in-house Risk & Insurance Team as a Liability Claims Handler.  We have an £11.5bn insurance programme arranged on a largely self-insured basis and are looking for an individual with experience of handling public liability claims either within the insurance industry or a related role. 

Fixed Term Contract (Maternity Cover approx. 6-9 months), part time Monday – Thursday 9am – 5pm

The position would also suit a legal executive or similar who is looking for a firm where they can fully utilise their skills.  You will be part of a sector leading team and will help us to develop our in-house capabilities and match our drive for continuous improvement.

You will report to the L&Q Insurance Solicitor to support the in-house management of public liability claims.

Your other main responsibilities will include:

·         Investigating liability on cases

·         Establishing claim reserves

·         Assessing and negotiating claims

·         Ensuring adherence to agreed procedures and best practice


To take advantage of this opportunity you need to meet the following criteria:

  • Understanding legislation and legal liability
  • Knowledge of the CPR and litigation processes
  • Ability to interpret and apply policy information
  • Investigative, evaluative and negotiation skills
  • Previous experience handling liability claims
  • Case management and diary use
  • Excellent customer service skills
  • Good communicator both orally and in writing
  • Good team working skills
  • Results orientated

If you believe you have the qualities we are after and are interested in working for an organisation that can really make a difference to people’s lives, then please apply without delay.

Closing date for completed applications:                28th January 2020

To be placed in:                                                        Internal/External
Interviews will be held on:                                       3rd February 2020

Our Commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, Benenden Healthcare, an employee assistance programme and non-contributory life assurance.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.


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