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Highways Technician

Employer
Amey
Location
Stoke on Trent
Salary
£17000 - £21000 per annum
Closing date
23 Feb 2020

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Sector
Administration, Secretarial & PA
Hours
Full Time
Flexibility
Set hours
Contract Type
Permanent

Job Details

About Amey

We're committed to creating better places for everyone. We take pride in making a difference, but also in being the difference: for the communities we serve, whatever the challenge, whatever the weather. By designing and consulting, building and maintaining, managing and investing in our country's services and infrastructures we create better places to live, work and travel.

As one of us, you can really be you because your individuality is an asset. You're surrounded by a team of people who want you to grow and embrace new challenges. People who care about your job satisfaction as well as your well being. There'll be experiences as original as you are, in a career that can feel like many rolled into one. You'll be stretched but always supported. To bring out the better in you. To shine as a better team player or self starter. To help you commit to better each day, delivering whatever steps it takes, great or small, to create better places for

everyone.

We believe that we are what we do.

It's more than just wanting to do better.

At Amey we're proud to be the better



What is the purpose of this role?

Provide support to the Operational Control Room ensuring all depots are operational daily and performing to their optimum, to ensure the business complies with targets



What will this role involve?

Supporting the Operational Control Room with the coordination of emergency calls and their response. Following the Amey safe ways of working systems to ensure crews can complete the daily plan. Highlighting issues to the team in accordance with client targets and enabling accurate reporting.



What are we looking for?

Experience (what I have done)

  • Previously worked in administration in a highways related field
  • Prioritised workloads in a busy team to achieve targets
  • Excelled in providing outstanding customer service to a wide variety of stakeholders
  • Worked within a highways team or related field
  • Identified opportunities to innovate and improve the service offer of my team
  • Dealing with high priority situations over telephone to get a quick resolution

Knowledge (what I know)

  • Sound knowledge of relevant regulations e.g. NRSWA, TMA, Highways Act
  • Digitally literate - Excel, Word, Power point and Outlook - desirable
  • CAD software experience - desirable

Attributes (who I am)

  • Persevering: Get things done and achieving results
  • Collaborative: Working with peers and colleagues to achieve objectives.
  • Communication: Communicates to stakeholders through a variety of methods with confidence, providing sound advice.
  • Conscientious: Follows rules set for their work, honouring commitments with a strong sense of ethics and responsibility
  • Resilient: Adapts to change positively and bounces back from setbacks quickly

Competencies (what I am capable of)

  • Decisive problem solving: Analysing problems from different perspectives and acting to resolve issues promptly

Adapting to change and coping with setback: Responds positively to change, looks for better ways of doing things situations. Remain calm during difficult situations



What makes this role unique?

You will provide accurate advice to relevant parties on procedures.



Company

About Amey

We place great value on our people and the contribution they make to our business, that’s why we aim to offer a competitive benefits package to all of our employees.

Working for Amey you will receive a competitive salary and will be able to join our contributory pension scheme. In addition you will be entitled to Company sponsored life assurance and a generous holiday entitlement. You will also be invited to join Amey Choices which offers a range of flexible benefit options and offers additional benefits available throughout the year. Amey is an equal opportunities employer.

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