Helpline Information Officer

Circa £26,000 per annum pro rata if part-time
24 Jan 2020
04 Feb 2020
Contract Type

We’re looking for an experienced and skilled Helpline Information Officer to join the Stroke Helpline for 12 months, to provide maternity cover.

Position: Helpline Information Officer

Location: Bromsgrove

Hours: 28 hours part-time or 35 hours full-time

Salary: Circa £26,000 per annum pro rata if part-time

Contract: Fixed term maternity cover for 12 months

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, season ticket loan, Eye Care vouchers, Long Service Award, Cycle2Work scheme, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 4 February 2020

Interview Date: 13/14 February 2020

The Role

Based in Bromsgrove and reporting to one of two stroke helpline managers, the Helpline Information Officer will provide information and support to people affected by stroke. This includes stroke survivors and their families, carers, professionals and members of the general public who make enquiries by telephone, letter and email and, on occasion, in person.

You’ll work closely with the rest of the Stroke Helpline team in Bromsgrove to deliver the national stroke helpline, and with colleagues across the organisation to deliver the corporate strategy.

About You

As Helpline Information Officer, you will have:


  • Experience of working on a public-facing helpline or information provision setting.
  • Demonstrable experience of providing high quality support and information to others, both verbally and in writing.
  • Excellent listening skills and the ability to provide empathy and deal with callers who may be distressed or angry while remaining emotionally resilient.
  • The ability to work effectively as part of a team, sharing information, knowledge and insight to ensure delivery of a high quality service that supports our position as the leading UK stroke charity.


The current helpline opening hours are 9am-5pm Monday, Thursday and Friday, 8am - 6pm Tuesday and Wednesday and 10am-1pm Saturdays and operates a shift pattern to cover these hours.

When you begin your application for this role, please click job reference S607 for the part-time role and S608 for the full-time role and follow the online instructions.

In return…

This is an exciting opportunity to work with stroke survivors and their families to support them following stroke and to raise stroke awareness in the local population. Our client offers a host of amazing benefits and flexible working options, with opportunities to progress your career.

About the Organisation

Rebuilding lives after stroke.

Our client believes everyone deserves to live the best life they can after stroke. And it’s a team effort to get there. They provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives. Every five minutes, stroke destroys lives. Help us rebuild them and join the team.

You may also have experience in areas such as Advice, Information, Helpline, Advice and Information.

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