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Application Support Analyst

Employer
Macquarie
Location
London (Central), London (Greater)
Salary
Competitive
Closing date
24 Feb 2020

Job Details

You will be part of the Commodities Global Markets Technology Platform team, where you will provide effective first and second level support for CGM applications, both in-house and vendor supplied.

You will be part of the Business Technology Support desk in London; and collectively with other support desks in Sydney, Houston and New York, form a global "Follow the Sun" model.

As a member of the CGM Technology team, you will be working directly with the business as well as developers and global operational teams.  You will be responsible for the support of critical applications used by the business for trading and settlement of Commodities and Financial products.  This is a front-office role and experience handling business stakeholders within demanding environments is essential.

To be successful in this role you will have:

  • Experience within the financial industry focusing on Regulatory Reporting platforms
  • Take opportunities to identify, prioritize and address operational improvements, resolve user queries, eliminate manual processes, improve documentation, and fix defects.
  • Experience handling Incident and Problems to ensure healthy and stable environments.
  • Self-managing, proactive, able to work with minimal supervision.
  • Experience writing SQL queries and interacting with databases (Sybase/Oracle).
  • Knowledge of ITIL tools (e.g. Remedy) for Incident/Change/Problem management.
  • Experience and understanding of Agile development lifecycle and Scrum.
  • Experience with DevOps and Continuous Integration tools (e.g. Jira, Bitbucket, Bamboo).

Find out more about Macquarie careers at www.macquarie.com/careers  

Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team.

Macquarie is an equal opportunities employer and does not discriminate on the grounds of age, disability, sex, sexual orientation, gender reassignment, gender identity, marriage, civil partnership, pregnancy, maternity, race (including color and ethnic or national origins), religion or belief.

We facilitate a range of flexible working arrangements within our teams. Talk to us about what flexibility may be available. 

Company

Working at Macquarie

We believe in providing a positive environment for all our staff that is innovative and inspiring. For our female staff, Macquarie’s senior leaders are actively involved in increasing the representation of females in management positions.  In June 2014, we launched a mentoring programme for females, with the following two objectives:

  • Address female retention rates at Senior Manager level and improve our diverse pipeline of talent;
  • Engage female Senior Managers by providing tools and support around their personal development;

The programme pairs up Senior Managers with Directors, who meet on a monthly basis, and are supported by active group sessions (bi-monthly) with an external facilitator.

We select some of the brightest minds to help us in solving complex challenges for our clients.  We recognise that recruiting talent from varied backgrounds is essential to improving our understanding of the marketplace, and enhancing creativity and problem-solving capabilities in our businesses.

Because of this, our commitment to you is to create a diverse and inclusive workplace regardless of age, gender, sexual orientation, gender identity, ethnicity or cultural background.

We make this commitment not only because it is the right thing to do but it opens up a world of opportunity, securing the future of our people, our success and our business

View our Top Employer Profile

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