Application Support Analyst
- Contract Type
You will be part of the Commodities Global Markets Technology Platform team, where you will provide effective first and second level support for CGM applications, both in-house and vendor supplied.
You will be part of the Business Technology Support desk in London; and collectively with other support desks in Sydney, Houston and New York, form a global "Follow the Sun" model.
As a member of the CGM Technology team, you will be working directly with the business as well as developers and global operational teams. You will be responsible for the support of critical applications used by the business for trading and settlement of Commodities and Financial products. This is a front-office role and experience handling business stakeholders within demanding environments is essential.
To be successful in this role you will have:
- Experience within the financial industry focusing on Regulatory Reporting platforms
- Take opportunities to identify, prioritize and address operational improvements, resolve user queries, eliminate manual processes, improve documentation, and fix defects.
- Experience handling Incident and Problems to ensure healthy and stable environments.
- Self-managing, proactive, able to work with minimal supervision.
- Experience writing SQL queries and interacting with databases (Sybase/Oracle).
- Knowledge of ITIL tools (e.g. Remedy) for Incident/Change/Problem management.
- Experience and understanding of Agile development lifecycle and Scrum.
- Experience with DevOps and Continuous Integration tools (e.g. Jira, Bitbucket, Bamboo).
Find out more about Macquarie careers at www.macquarie.com/careers
Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team.
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We facilitate a range of flexible working arrangements within our teams. Talk to us about what flexibility may be available.