Location

Southampton

About the job

HEO Role: IT Service Manager

Salary: £30,131 – £32,691 (depending on skills and experience).

Location: Southampton.

Reporting to: Senior IT Service Manager.

Are you a technically qualified IT Service Manager interested in a new challenge?

Are you looking for that role which allows you to make a real difference?

If so, we would love to hear from you!

Job description

The Maritime & Coastguard Agency has started an ambitious IT transformation programme that will deliver improved capability across an expanded IT workforce. We aim to improve all technology services whilst supporting the wider business on its own transformation requirements and ensuring IT aligns to their needs.

We are looking for an IT Service Managers to work in the application operations team. You will be responsible for defining Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) across all relevant business functions. You manage a fully functioning, multi-sourced service support team with a customer-centric support approach across multiple locations, focussed on service availability and performance.

These roles provide you with a fantastic opportunity to influence key IT functions at the MCA, helping to shape and create an environment that makes a real difference for the UK public.
 

Responsibilities

Roles Responsibilities include and not limited to:

• Delivering core business physical and virtual infrastructure across MCA.
• Working and communicating effectively with business representatives across MCA.
• Supporting the reporting performance quality measures.
• Supporting the securing of funding for delivery through a business case.
• Supporting effective budget management.
• Supporting continuous review of operational and performance insights and trend analysis.

You will operate to a normal weekday working pattern consisting of a 7.4 hour working day and over the course of a year you will work 1931 net conditioned hours. You will sometimes be required to occasionally work outside of normal conditioned hours, and to work/travel on official duty within the UK and short-term visits overseas.

About You

Do you have experience in and also competent in the following areas:

- Experience in delivering systems and service standards.
- Ability to utilise mechanisms to seek out and respond to feedback from customers.
- Ability to support the development of proposals to improve quality of service.
- Proven ability to communicate in a straightforward, honest and engaging manner.
- Ability to anticipate, investigate and resolve problems in systems and services.

About us

The Maritime and Coastguard Agency (MCA) implements the government's maritime safety policy in the United Kingdom and works to prevent the loss of life and occurrence of pollution on the coast and at sea.

Safer lives, Safer ships, Cleaner seas.

Our vision is to be the best maritime safety organisation in the world.

Find out what it's like to work at the Maritime and Coastguard Agency

We are part of the Department for Transport (DfT). DfT is a great place to work, and our ‘one team’ approach really makes a difference. We value our staff and that’s why we’re committed to nurturing an inclusive environment across the Department.

You’ll be part of an innovative organisation that invests in all our people, ensuring we have the diverse skills to deliver transport that moves Britain ahead now and into the future.

DfT has been recognised for its leadership on workplace gender equality by being included in The Times Top 50 Employers for Women 2017.

DfT’s inclusion is recognition of our commitment to make the Department a great place to work through our culture of equality and inclusivity and the great strides we’ve made to raise the number of women in senior positions.

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Working Together
• Delivering at Pace
• Communicating and Influencing
• Seeing the Big Picture
• Leadership

Technical skills

We'll assess you against these technical skills during the selection process:

• We will be assessing on all essential technical skills listed in the DDaT Framework - IT Service Manager

Benefits 

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

Things you need to know

Successful candidates must pass a disclosure and barring security check.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Experience and Technical skills.

The sift is due to take place Week Commencing 2nd March.

Interviews/assessments are likely to be held Week Commencing 10th March.

Interviews will be held in Southampton.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

How to Apply

As part of the application process you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.


When considering applying please look at how your experience relates to the role, please tailor your CV and Personal Statement to reflect the role and the essential requirements described in the role profile.

The Maritime and Coastguard alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity. For further information on Success Profiles please click here

You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.

The selection process will be designed specifically for the role. As a result, your assessment could include:

• A Telephone Interview
• An interview
• An interview with one or more exercises
• Multiple days of activities including interactive, written and timed exercises

The interview may consist of a range of question types which could include questions about your strengths or how you would respond in any given situation, as well as specific examples of things you have done. You may also be asked to sit a written assessment or present on a particular topic.

Your interview may consist of a range of question types. These may include questions about:

• What energises and motivates you
• How you would manage situations relevant to the role
• Your previous experience
• Your professional skills and knowledge

Further Information

We have adopted anonymised recruitment. This means that your name, date of birth and other personal details will not be seen by the sift panel.

We may hold a merit list for up to twelve months. During this time, if a similar role is identified and you have been placed on the merit list you may be considered for the post. Within the merit list period, your application form and selection information may be shared across the department and its agencies.

Please see attached candidate notes for further information about our recruitment process.

If successful and transferring from another Government Department a criminal record check maybe carried out.

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstance some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.

New entrants are expected to join on the minimum of the pay band.

Reasonable adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:

• Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs

• Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact

Government Recruitment Services via email: [email protected]

If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission:
Click here to visit Civil Service Commission

Childcare Vouchers

Any move to the Department for Transport (DfT) will mean you will no longer be able to carry on claiming childcare vouchers.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information Contact point for applicants Job contact : Name :   Digital Resourcing Team Email :   [email protected]   Recruitment team : Email :   [email protected] Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: [email protected] If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click here (https://civilservicecommission.independent.gov.uk/) to visit Civil Service Commission