Skip to main content

This job has expired

Customer Service Representative - Manchester - Part Time Available

Employer
Virgin Media
Location
Greater Manchester
Salary
£21,000 plus amazing benefits
Closing date
30 Apr 2020

Job Details

Contract: Permanent contract on full-time (37.5hrs) or part time (min. 20hrs)

Shifts: Your hours will be scheduled a rotational shift pattern within our working hours (8am-9.15pm Monday-Sunday). Part-time shifts can be discussed as part of our recruitment process.

Introduction

We’re working day and night to keep the country connected whilst adhering to the government guidelines.

Our services are more vital than ever before and as a result, our frontline agents have been classed as key workers and our centres remain open. However, our ambition is to provide the ability for as many employees as possible to work from home in order to create flexibility to react to the changing situation.

We want you join us as soon as possible and help us keep our customers and the country connected.

The Role

As a customer Service advisor at our lively Manchester contact centre, you’re the expert on the other end of the line. You’ll help our home and small business customers with their TV, broadband, home phone or mobile phone services, handling a range of queries from our customers, including technical and fault reports, to bill payments and credit issues - aiming for smiles all round.

You’ll spot opportunities to promote amazing products and services that customers aren’t taking advantage of - and explain exactly what there is to love.

 Being part of a team that strives in resolving our customers queries first time. You have the freedom to be creative and think out of the box to get a resolution for any and all complex customer queries.

Whatever the issue, you’ll be the friendly voice on the phone helping to sort it out for our customers.

This role is varied and rewarding but definitely no walk in the park.  Therefore, if you like a challenge that makes you think, then this is the role for you.

Who we’re looking for

We’re looking for someone who’ll provide the legendary service our customers expect and deserve.

To be a success in this role, you’ll have…

  • A knack for forging strong relationships. You’ll love meeting and speaking to all sorts of new people
  • An unflinching tenacity. However, your day’s going, you’ll stay positive and always want more
  • Be comfortable working in a fast-paced environment where the customer always comes    first, and with targets to achieve
  • Be able to follow system instructions, to help guide you to the technical solution for the customer. 
  • Know a bit about our products already - and about what our competitors offer too

You don’t have to be too technical already, as we will provide you with full training to help you succeed in this role. Experience working with customers over the phone would be an advantage.

What’s in it for me?

Join and you’ll be part of the Virgin Media family. You can trust us to do the right thing by you. We’re a great place to work – and we offer impressive benefits too.

See our careers site for a full list of benefits, including:

  • 25 days’ holiday, plus three extra days when you’ve been here five years
  • Your birthday off, every year!
  • A generous contributory pension
  • Private medical insurance
  • Car salary sacrifice scheme
  • Discounts on our broadband, mobile, voice and media services, and money off other Virgin Group products, services and experiences

Next Steps

If your application is successful, the next step will be to complete a video interview. You’ll receive an email with a link to complete the video interview. This might go into your spam/junk folder – so make sure to check these. Once you receive the link, you’ll have 7 days to complete the video interview, which means that you’ll have plenty of time to read through our handy video interview hints and tips guide, which you can find here. The guide will give you some useful advice on how to be your best self during the interview to increase your chances of success!

Due to the popularity of our roles, Virgin Media reserves the right to close the vacancy prior to the advertised closing date.

Company

About Virgin Media

Here at Virgin Media, we are building connections that really matter.

Connecting millions of homes and businesses. Building tomorrow’s communities. Creating jobs, transforming lives, boosting infrastructure and the economy across the UK and Ireland. That’s what Virgin Media is all about.

Find out more: https://virg.in/Uis

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert