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Lead HR Advisor (Customer Services)

Employer
L&Q
Location
Temporarily home based, normal office base Sidcup, Kent with regular travel to our other offices
Salary
Competitive (plus Essential Car User Allowance*)
Closing date
9 Oct 2020

Job Details

We are looking for an experienced Lead HR Advisor who has proven track record of managing a complex range of ER case work and can work independently under minimal supervision. 

Reporting to the HR Business Partner you will manage the HR Advisors and HR Assistants in supporting the delivery of the HR service partnering people managers across your designated business area. The Lead HR Advisor will coordinate the advice and guidance to maximise people management performance, minimise any disputes and ensuring that ER case work is successfully managed across the business area. 

                                                                                                                          You will have a proactive and highly professional approach with drive and enthusiasm to champion the service and the way we deliver to our stakeholders.

The role will include the following accountabilities:

 
·     Proactively assist, advise, support and coach people managers in relation to employment law employee relations and performance management issues, acting as lead casework advisor.

 
·     Produce and analyse management information relating to staff turnover, sickness absence etc.

 
·     Support to the wider HR Team to achieve its objective in relation to the directorates business plan and other related projects for which some project management experience would be an advantage

 
·       Support business partners with change where appropriate and lead on required projects including restructures

·       Management of HR advisors and HR Assistants

·       Managing the payroll for the business area ensuring 100% accuracy

An important aspect of this role will be to work with the HR Team to ensure that people capabilities are developed in order to deliver strategic goals and objectives across the business.    

 

You must be CIPD level 5 qualified for this role and have experience with dealing with complex case work in a multi-site, diverse operation.

This role is based at our Sidcup office however you will be expected to require to other offices within the group as determined by business need. Therefore it is essential that you are able to legally drive in the UK and have access to a vehicle on a daily basis. 

If you believe you have the qualities we are after and are interested in working for an organisation that can really make a difference to people’s lives, then please apply without delay.

COVID 19: L&Q have a dedicated pandemic response team reacting to the current situation. The safety of our staff and our candidates is of the utmost importance. Every effort will be taken to ensure that safe ways of working are adopted throughout the Recruitment and Selection process. We are introducing extra precautions in line with UK Government Guidelines. Our recruitment processes will follow social distancing and COVID-19 Safe requirements. This will include the use of various technologies to support the interview process. Should candidates have any questions regarding this, or if you require additional support please let us know at the interview planning stage.


Our commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, Benenden Healthcare, an employee assistance programme and non-contributory life assurance.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.  Please let us know during the recruitment process if you’re interested in part time working or job sharing.  In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

 

Company

We house around 250,000 people in more than 105,000 homes, primarily across London and the South East – but we’re more than just a registered charitable housing association.

We are a long-term partner in the neighbourhoods where we work. We build aspiration, opportunity and confidence for everyone in our communities.

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