Technical Administrator - Flexible Working Available
Fixed Term contract 12 months 35 hours per week
Our Maintenance team are looking for a professional and experienced Technical Administrator to be part of a new and growing team at L&Q managing outsourced maintenance works. This role is being offered on a one-year fixed term basis. The successful candidate will work as part of a small team and will report into the Contract Supervisor.
Our customers and residents are at the heart of everything we do and as a member of the Maintenance Team, it is vital that you have the passion for great customer service. With the ability and willingness to deliver excellence to both internal and external customers every time.
The post holder will have an opportunity to play a part in delivering a high impact service to our residents. They will be responsible for coordinating essential maintenance work across the L&Q estate. Managing contractors and timetables, to ensure that jobs are completed in a timely manner with a right first time attitude. Ensuring that our residents receive a satisfactory service and that maintenance issues are resolved in line with service level agreements.
You will take care of arranging works to ensure efficient service, Logging data and notes on the computer system to ensure smooth handover and communication. Passing on relevant information to all stakeholders. Prioritising and scheduling emergency jobs so you must have excellent organisational skills. Monitoring of emails and adhering to SLAs escalating any issues to your line manager or other relevant colleagues.
To be considered for this role candidates will be able to demonstrate:
· Knowledge/experience of a workforce/logistic management and/or telephony systems in a fast paced, customer facing environment
· An understanding of Service Level dynamics, resource implications and performance indicators
· Able to demonstrate problem solving and analytical skills
· Effective communication skills essential and ability to work collaboratively within a team interacting with internal and external customers and stakeholders at all levels
· Able to demonstrate exceptional organisational and planning skills
· MS Office suit – Essential. Able to use business systems, e.g. accounting systems, office applications – Essential
If you believe you have the qualities we are after and are interested in working for an organisation that can really make a difference to people’s lives, then please apply without delay.
COVID 19: L&Q have a dedicated pandemic response team reacting to the current situation. The safety of our staff and our candidates is of the utmost importance. Every effort will be taken to ensure that safe ways of working are adopted throughout the Recruitment and Selection process. We are introducing extra precautions in line with UK Government Guidelines. Our recruitment processes will follow social distancing and COVID-19 Safe requirements. This will include the use of various technologies to support the interview process. Should candidates have any questions regarding this, or if you require additional support please let us know at the interview planning stage.
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.
In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, Benenden Healthcare, an employee assistance programme and non-contributory life assurance.
We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.
We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.
We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility