Income Team Manager - Flexible Working Available

Homeworking and at Cary House, Maidstone Road, Sidcup, Kent DA15 5HU
Salary starting from £40,000 dependent on experience and location
22 Oct 2020
04 Nov 2020
Full Time
Contract Type

Interview date:                                                         11th – 13th November 2020


Are you an experienced people manager, prepared to go the extra mile to ensure that our Customers receive a first class service?  If so, you could be the person we are looking for. 

An exciting new position has arisen for an Income Team Manager. Reporting to the Income Manager Regional Teams, you will be managing a team of up to 10 (fte) Income Officers, responsible for collecting rent and service charges from our General Needs functions including which may include the recovery of Energy, Major Works and Energy Debt.

We are specifically looking for experienced, highly motivated Team Managers with superb communication and interaction skills, above all to be great at this job you’ll need to be analytical, a natural problem solver and committed to delivering results. 

We are looking for someone who is passionate, target driven, confident and able to interact positively with our stakeholders.   You should have a flair for problem solving and a determination to achieve positive outcomes.  You must have the ability to work with, lead and motivate team performance and have a track record of delivering significant change which improves business effectiveness in sustainable ways.

You will need to be flexible and adaptable to change, a strong communicator, with a track record of managing change and motivating a large team to consistently meet KPI’s. 

Your experience must include: 

·        Strong management experience ideally gained in a customer service environment 

·        The ability to deal with a variety of challenges, innovate and think on your feet 

·        Having full responsibility for all aspects of team performance 

·        Ability to motivate a large team to achieve demanding KPI’s 

·        Able to work collaboratively in a management team 

·        Strong team working and team building skills 

·        Possess an Agile mind-set 

·        Strong commitment to providing a high-quality service 

·        Able to independently analyse and report on all aspects of team performance 

·        Excellent communication skills with experience of operating at all levels of business 

·        Previous involvement in systems and process development, ideally with an awareness of Lean Management/Continuous improvement techniques 

·        Use of reporting and analytical tools for all decision-making processes 

Working & Operational Hours 

35 Hours per Week between 8am – 8pm 

May be required to work occasional Saturday mornings between 9am – 1pm

Please note due to a high number of applications we will be unable to reschedule the advertised interview date. However if the panel do not recruit on the day and you meet the shortlist we will arrange to interview you at a later date.


Early applications are encouraged as we are experiencing a high volume of applicants for all posts, we will review numbers of applicants on a daily basis and once we have received sufficient forms we reserve the right to close the advertisement. As soon as the advert is closed, no further applications will be accepted.

NB: We hold the right to close our adverts early so please apply as soon as possible if you would to be considered for this position.

If you have not heard from us within 10 days of the job closing please assume you have been unsuccessful on this occasion.

Our Commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, Benenden Healthcare, an employee assistance programme and non-contributory life assurance.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

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