This is a fantastic time to join West Midlands Trains. As part of the wider Abellio Group, West Midlands Trains Ltd, operates as a joint venture - West Midlands Railway and London Northwestern Railway, delivering over 1,300 safe and reliable services per day for more than 60 million passengers per year.  Since the start of our franchise in 2017 we have been committed to improving our services, investing a whopping £1 billion into the region’s network, £18million in the development of all our workforce.

We are looking to recruit an HR Officer into our HR Services Team to provide general administration and support on all HR matters.  You will manage and resolve general HR enquiries or requests in relation to the employee lifecycle for our 3,000 employees.  As part of our HR Services Team you will triage complex HR enquires and redirect queries to the relevant subject matter expert within the Human Resources department.  In addition, you will contribute to reports and statistics through maintenance of accurate information and data records.

 You will bring with you the following skills and experience:

• CIPD level 3 qualified individual or equivalent, or someone who is prepared to work towards a CIPD status
• Experience in a similar HR position, administering a wide range of HR Processes and giving generalist HR advice, whilst providing excellent customer service through a variety of methods including telephone and face to face interaction
• Capability and experience of dealing with confidential matters is essential
• Proven ability in the use of Microsoft Office applications, and maintaining administrative processes and computerised HR systems or databases. Experience of using SharePoint will be advantageous
• Experience in preparing written correspondence and communicating with internal and external customers in writing
• Ability to build strong working relationships

In addition to a competitive salary West Midlands Trains offers a wealth of benefits including free travel on Abellio trains for you, your partner and dependent children, 75% discount on other train travel over most of the UK rail network, access to an Employee Recognition and Benefits Platform, development opportunities to help further your career with West Midlands Trains, and a defined benefit salary pension.

Applications will be considered from colleagues with 6 months experience after completion of their probationary period and a full check of absence and disciplinary records.