Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

“Reporting and Performance Team – Service are responsible for the delivery of operational reporting and understanding how KPIs interact with one another. We ensure that whilst sales performance is improving, efficiency goals are met, all while following regulation standards – we monitor performance, conduct studies to gather information on how performance can be improved, and recommend changes to support it” – Head of Reporting and Performance

What you’ll do:

– Understand business needs. Gathering new & existing requirements, considerations and sign-off from stakeholders
– Make clear, pragmatic and manageable project plans for Service delivery
– Oversight and quality assurance of project deliverables produced by the team ensuring that they are high quality and meeting stakeholders and delivery partners expectations
– Build relationships with your stakeholders that allow you to influence, challenge and fully understand the vision for their area of the business and how the team contributes to the delivery of that vision
– Responsible for ensuring operational stakeholders and their teams understand what’s available. Take the lead on organising and delivering all briefings and comms.
– Problem identification / root cause analysis

What you’ll bring:

– Expert Excel knowledge essential, including but not limited to advanced formulas, Power Query, Power Pivot, VBA & strong working knowledge of Microsoft Access
– Ability to utilise Excel to interrogate large volumes of data, be able to articulate benefits and make recommendations.
– Strong analytical and problem-solving skills bringing a creative approach to solution finding
– Be able to work under pressure across multiple workstreams simultaneously
– Be able to programme manage large, high profile pieces of work, and communicate updates regularly.
– Ability to articulate themselves through written and verbal communication with confidence

Team Overview:

Customer Service Group

We enable our people to offer the best service in the country by creating epic experiences. Creating communication and learning experiences to support the most important customer and colleague moments across CSG. Most of all, we are an excitable bunch of creative people with specialist skills in five key areas; planning, idea generation, creative development, experiential and events.

The Rewards:

There’s a reason people can’t stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

– Sky Q, for the TV you love all in one place
– A generous pension package
– Private healthcare
– Discounted mobile and broadband

Where you’ll work:

** Please note, this role can be based on any of our UK sites**

Inclusion:

Recognised as an ‘Inclusive Top 50 Employer’ and a ‘Times Top 50 Employer for Women’, we’re working hard to ensure we’re a truly inclusive place to work. This means we don’t just look at your CV. We’re more focused on who you are and the potential you’ll bring to Sky. We also know that everyone has a life outside work, So we’re happy to discuss flexible working.

And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

#LI-COO