Supporter Development Officer

We now have an excellent opportunity for a flexible and professional individual to provide operational support to the Supporter Development Manager across a variety of fundraising products and channels.

Position: Supporter Development Officer

Location: This post is offered with home working with regular (weekly) visits to the main site at Sidmouth, Devon

Hours: Full-time, 35 hours

Salary: £26,069

Contract: Permanent

Benefits: Generous annual leave, pension scheme, Healthshield plan, confidential counselling service, subsidised restaurant, free parking, enhanced maternity/paternity benefits, Life Assurance Scheme, 31 day’s holiday per year, inclusive of the 8 statutory public holidays. This increases by one day each year until a maximum of 34 days is reached.

Closing Date:Monday 18 January 2021

The Role

We are looking for a highly self-motivated Supporter Development Officer who will be responsible for delivering fundraising programmes to existing supporters with the aim of delivering an improved income and increased lifetime value through compelling donor-centric journeys.

Possessing demonstrable organisational skills and the ability to maintain an excellent attention to detail whilst planning and managing a variety of simultaneous projects, you will be responsible for:

• Key fundraising campaigns across the year specialising in the ongoing stewardship programme associated with charity’s Adoptions programme.
• Working across other fundraising products and channels, which may include involvement in a sponsorship product, newsletter and telephone appeals, raffles, and digital, and any other products or channels as required.
• Developing a deep understanding of supporters and support development, regularly reviewing the position of your campaigns in supporter journeys, implement a programme of testing strategies to ensure both effectiveness and a seamless approach to donor care.
• Working closely with key stakeholders across the fundraising team and the wider charity to effectively plan and deliver effective fundraising campaigns that contribute to higher response rates, greater average gifts and a reduced attrition rate.

About You

As Supporter Development Officer, you will have experience of working with supporter or customer data in the context of planning and evaluating direct marketing activities, together with successful experience of dealing with enquiries and complaints from members of the public.

If you feel you have the qualities, skills and experience to fulfil this varied, rewarding and vital role, we would love to hear from you.

In return…

You can be part of an evolving program of change taking place within a leading charity working in an area of outstanding natural beauty. With amazing benefits and opportunities to develop you career, you can really make a difference in a fulfilling and rewarding role.

About the Organisation

The charity is one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide. They are working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

“The Sanctuary is a positive place to work with friendly staff and a wonderful charity. With amazing work throughout the world, once you join you never want to leave!”

Our client is a Disability Confident Employer. They are committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as Marketing, Marketing and Communications, Communications, Fundraising, Marketing Executive, Marketing Officer, Animal Welfare, Supporter, Supporter Development, Supporter Engagement, Fundraiser, Fundraising Lead, Fundraising Coordinator, Donor, Donor Care, Legacy, Philanthropy, Individual Giving, Giving, Lottery, Programme, Programmes, Donkey, Mule, Equestrian, Lottery Programme.