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Inbound Customer Service Homeworkers - Census 2021 (PART-TIME)

Employer
HR GO Recruitment
Location
Tyne and Wear
Salary
£8.72/hour
Closing date
19 Feb 2021

View more

Sector
Customer Service & Call Centres
Hours
Part Time
Flexibility
Set hours
Contract Type
Temporary
Inbound Customer Service Advisor

Hours: Monday-Friday -Morning and Afternoon Shifts available (OVER 5 DAYS)

Pay Rate: Hourly rate of £8.72 p/h

Working on behalf of our client on a Public Sector related campaign you will be based at home.

We have a number of laptops available, however you must be available to collect from Sunderland or Newcastle and you must have a good home WIFI with a minimum speed of 8Mbps.

You will be responsible for taking inbound calls from the public and guiding them through the process of the capture of personal data.

A successful Customer Service Representative will ideally have:

Excellent customer service skill
A friendly approach & bubbly personality.
The ability to empathise with the callers while maintaining professional standards
An ability to take ownership of queries and the desire to achieve a resolution on every call
Accurate capture of personal data
Experience in dealing with a high volume of calls from a varied customer group.
Excellent Keying/Listening & Data Inputting skills.
Ability to navigate around a PC comfortably
A good record of punctuality.
Resilience and good work ethic.
Understanding of and adherence to the company policies and procedures
Inbound calls - primarily dealing with general customer queries plus personal data capture. There may also be some limited outbound calling (not sales)
Some staff will also be required to multi-skill across webchat/SMS/email
Weekend work: Will be open on Sunday 21st March.

You will require a current or new Basic DBS (dated within the last 3 months)

If you believe you have what it takes to be a customer service representative, then we would love to hear from you.

Please can you ensure that you register online @HRGO>(url removed)/register @ and mark Sunderland as your branch:

Please upload:

Proof of National Insurance number

Valid ID/right to work in the UK

Proof of address x 2 (bank statement, credit card statement or council tax bill)

DBS

3 Years of references one must be a previous employer

You can also apply with an up to date copy of you CV to sunderland@hrgo.(url removed) or call on (phone number removed)

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