About Amey

We're all originals here and our individuality is an asset. We have unique backgrounds and personalities, which means we all bring different ideas to the table. But we do have one thing in common: we all take personal pride in our public service. With every drop of water and spark of electricity we supply, with every bolt we tighten and with every guiding golden nugget of advice, we better manage the services that we all use and rely on every day, ensuring every household in Britain benefits from our work.

Amey is one of the top five support services suppliers in the UK. We employ 16,000 people, have a turnover of £2.1bn and a strong forward order-book. Every household in Britain benefits from the work we do. We maintain the UK's road and rail infrastructure, keep schools safe and clean, manage the UK's defence estate, safely escort prisoners and keep prisons and courts secure. We also collect and process waste, as well as deliver utilities services. All of this is underpinned by our leading consulting capabilities which uses engineering design and data analytics to better manage the services we all use and rely on

As one of us, you can really be you because your individuality is an asset. You're surrounded by a team of people who want you to grow and embrace new challenges. People who care about your job satisfaction as well as your wellbeing. There'll be experiences as original as you are, in a career that can feel like many rolled into one. You'll be stretched but always supported. Whether it's working on the biggest bridge in the country, learning to get to grips with the latest technology, or just working with a great group of people every day, you'll find what gets you out of bed in the morning at Amey.

What is the purpose of this role?

• To direct and record incident response from within the Control Centre and assist the Network Management team in the execution of their duties.

What does this role involve?

• Deployment of TRISS crews
• Deployment of IRT resources
• Raising and closing Operations Instructions
• Liaison with, and support, to traffic and roadspace coordination team
• Effective liaison with third parties
• Dealing with customer complaints
• Social media
• Compliance with relevant Health and Safety legislation
• Adherence to Risk Assessments and Method Statements
• Take Care reporting and interventions
• TRISS responses within timescale
• ISU resources mobilised to attend within timescale
• Accurate records maintained
• Network disruption minimised
• Timely and accurate input into IRIS

What does this role require?

• Significant experience of working in a Control Centre environment
• Experience in highways or traffic management roles
• Customer Service related qualification or equivalent
• Ability to work under pressure, think clearly and act decisively
• Excellent personal organisation skills
• Excellent listening and communication skills
• Presentation skills
• Excellent problem-solving skills with objective analysis driven by customer need
• Flexible approach to work
• Good foresight and the ability to plan ahead
• Uncompromising over achieving customer standards
• Receptive to change and committed to continuous improvement
• Proactive thinking
• Innovative 'Think outside the box.'
• Computer literate for the use of a range of office software, including email, spreadsheets and databases and Microsoft Office
• Strength of character to guide others in a clear, concise and fair manner
• Good problem solver
• Quick learner
• Ability to adapt to change
• Ability to work unsupervised
• The ability to actively influence events
• To recognise opportunities and to act on them to improve the experience
• Value and respect for others
• Ability to work with others to achieve a common goal effectively
• Previous experience in a customer service/administration role
• Ability to work alone or as part of a team
• Ability to work to deadlines
• Can-do attitude
• Good communication skills to deal with clients and third parties
• Able to communicate with members of the public and have the ability to defuse situations
• Be flexible concerning working patterns to meet the business needs
• Can maintain full focus in a fast-moving business environment.
• Client focused approach to delivery
• Knowledge of Health and Safety legislation
• Use of Airwave
• Knowledge of the Trunk Road network

Additional Information

• 4-on-4-off shift pattern, mix of days and nights

What makes this role unique?

Amey, a leading infrastructure, highways and public services provider, is looking for talent to join its growing team since securing the £180m, Area 12 Yorkshire and Humberside Maintenance and Response (M&R) contract by Highways England.

By taking a role at Amey, you'll be joining a team responsible for ensuring all routine and cyclic maintenance on the trunk roads and motorway network know as Area 12 which spans 1,650km of motorway, 476km of trunk road (dual), 179km of trunk road (single carriageway) and 1,963 structures.

Responsible for incident management, defect rectification and responding to severe weather, you will join a team that also oversees traffic management during incidents and the operation of the ten maintenance depots in the region.