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Admissions Assistant / Coordinator - Homeworking

Employer
Orri
Location
London & Homeworking
Salary
Up to £26,000 per annum
Closing date
9 Jun 2021

Job Details

Admissions Assistant 

Orri is looking for an Admissions Assistant to join our admissions team. 

Orri provides specialist intensive day treatment for people 16 and over with eating disorders. The service offers both in person and online treatment, and our programmes offer support for clients and their families working through recovery. The role of Admissions Assistant supports the client’s admission from initial enquiry, during the the intakes process and along their treatment journey. 

The Admissions Assistant reports directly to the Admissions Manager, and works closely with the clinical team. The role requires exceptional organisational skills, an empathetic and compassionate approach, flexibility and a self-starter attitude. 

Main duties and responsibilities of the role 

  • Represent Orri with a keen knowledge of our vision, purpose and treatment
  • Assist with responding to treatment enquiries from website contact forms, emails and telephone calls
  • Log key information on the CRM system to ensure clear reporting on the enquiry funnel
  • Advise on possible treatment pathways and refer to external services as necessary
  • Organise client review meetings coordinating team members diaries, managing client invites, taking notes and prepare relevant communications to clients 
  • Report on enquiry, intake and admission numbers and work closely with the Clinical and Marketing team to ensure a streamlined handover of information

Qualifications and Experience

  • Experience of working in an administrative position(s)
  • Experience of working in a clinical setting and a strong interest in mental health
  • A bachelor’s degree or similar level of qualification

Knowledge, skills and strengths

  • Strong awareness of the sensitivities associated with Eating Disorders and mental health conditions
  • Exemplary verbal and written English
  • Exemplary telephone manner
  • Strong administrative skills
  • Excellent interpersonal skills 
  • Ability to multi-task and work under pressure in a fast paced team
  • Energy and commitment to the company’s cause and success

Package 

Job title:                                   Admissions Assistant 

Salary:                                     Up £23,000 – £26,000 depending on experience 

Hours:                                      Full Time,  Monday – Friday  

Base:                                        Remote / Central London

Contract type:                           Permanent

Company

Orri is an innovative health care provider in the mental health space. We exist to provide specialist intensive day treatment for people with eating disorders and to collaborate with experts by experience and partners to enhance accessible and quality treatment throughout the UK, so that individuals, families and communities can thrive.

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