Supporter Care Manager

We have an exciting opportunity for a Supporter Care Manager to ensure all supporter contact is focused, efficient and meets all agreed service levels and targets.

Position: Supporter Care Manager

Location: Swindon (M4 corridor)

Hours: Full time

Salary: Up to £26,000 pa plus competitive benefits package

Benefits: Flexible Working, Pension, Employee Assistance Programme, Family Time benefits including TOIL, 25 day’s holiday (plus bank holidays) holiday trading, discounted gym membership, Health Cash Plan or Private Medical, Cycle Scheme, Annual Staff Day, Life Assurance, Tastecard, Childcare Vouchers, Loyalty Awards, Staff Events, Free tea and coffee and free car parking

Closing Date: Tuesday 25 May 2021

First interview: Wednesday 2 June 2021

Second interview: Wednesday 9 June 2021

The charity’s mission is to bring the Bible to life around the world and they are driven by the conviction that when people engage with the Bible their lives can change, for good.

The Role

Within this role, you will be managing the work priorities and staff within the Supporter Care team on a daily basis ensuring all supporter contact is focused, efficient and meets all agreed service levels and targets.

You will:

• Work across departments to ensure all project targets are achieved and ensure internal service levels are met
• Lead on projects which affect the department, ensuring the team are fully trained
• Liaise and work cross-departmentally with managers and staff to implement processes and systems development
• Ensure that all process and developments are tested and recorded prior to implementation

About You

As Supporter Care Manager you will an eye for detail with the tenacity required to ensure every process works smoothly. You will have previous experience in a front-facing customer service role with an excellent telephone manner.

You will have experience of:

• People management with the ability to inspire excellent customer service
• Effective workload management across a team and in the development of its members
• Using a CRM database

The charity is proud to be an Equal Opportunity Employer and values diversity and aspires to reflect this in its workforce. The organisation welcomes applications from people representing all sections of the community.

If you think this describes you and you have the legal right to remain and work in the UK, then we’d love to hear from you. You will be asked to submit your CV together with a 250-word statement that sets out your skills and experience in relation to this role.

About the Organisation

The charity’s mission is to offer the Bible to the world. Their vision is of a world where everyone has access to the Bible and can recognise its value for them, their families and communities. Working for a Christian charity, this is a great opportunity to work for an investor in people gold employer who have won awards for their excellence in investing in people. The charity is committed to the development of all staff and have fantastic charity-sector benefits to help motivate and retain exceptional people.

You may have experience in areas such as Supporter, Supporter Experience, Supporter Experience Assistant, Supporter Engagement, Supporter Engagement Assistant, Supporter Care, Customer Service, Customer Experience, Customer Contact, Supporter Helpdesk, Supporter Officer.