20 hours per week. Either of the following options are available to you:

Option 1 is Monday to Friday 10am -2pm with 1 in 4 or 1 in 6 Saturdays with time off in lieu during the week.

Alternatively, Option 2 consists of 1 week shifts which you would be notified of, one month in advance, for the following:

Monday to Wednesday 8.30-4.30, or 9-5, or 10-6 or 11-7pm.

Please note that this role will be office based, following safe working practices.

This would be an ideal role for someone with excellent customer service skills and previous call centre experience. Please note, only candidate with previous call/contact centre experience will be considered, due to the nature of the work.

If you are looking for a company who can offer training with a very generous benefits package please read on and apply!

Working in a multi award-winning contact centre you will be handling customer service queries managing all customer activities across a range of products to ensure exceptional levels of service are delivered continually in line with agreed service standards. You will identify, escalate and analyse each customer call and transfer over to the relevant departments if needed and support and promote the organisation to customers, business partners and third parties.

Your Responsibilities will Include:

• Delivering excellent customer service and technical support over the telephone handling inbound calls.

• To attempt where possible to deal with members in first instance to a final and satisfactory outcome to reduce call backs (First call Resolution).

• Build and maintain customer's trust and confidence to maximise, customer, advisor, and third party satisfaction.

• Answer any customer service query transferring calls to the correct team when needed.

• Identify and escalate customer complaints offering excellent customer service.

• Support and promote the organisation

If you are right for this role, you will enjoy working within a solutions-driven, people-focused organisation.

The ideal candidate will:

• Have previous experience of working in a customer services environment.

• Be able to communicate information confidently and clearly - both written and verbally.

Please contact us now for more details.

Interviews asap