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Supporter Engagement Centre Development Manager

Employer
Not For Profit People
Location
Fleet
Salary
£33900 - £40090 Per Annum
Closing date
29 Jun 2021

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Sector
Charity & Voluntary Work
Hours
Full Time
Flexibility
None
Contract Type
Permanent

Job Details

Supporter Engagement Centre Development Manager

Do you have a passion for delivering excellent operational processes in a customer facing function? Do you want to see thousands more children released from poverty in Jesus’ name?

We are looking for an Engagement Centre Development Manager who can utilize their experience of managing workload, analysing customer data and maximising staff impact to ensure key retention and engagement outcomes.

Position: Engagement Centre Development Manager

Location: Office-based in Fleet, Hampshire

Salary: Starting salary £33,900 (Within the grade £33,900 - £40,090)

Hours: Full time: 35 hours (5 days) per week, worked from Monday to Saturday within the hours 08:00-20:00

Benefits: Enhanced pension scheme with 10% employer contribution, equivalent of 5 normal working weeks' annual leave a year, plus normal bank holidays, Dental Insurance, Income Protection and Group Life cover on appointment.

Closing Date: 12th July 2021 at 10am

About the Role

As the Engagement Centre Development Manager, you’ll lead your team to deliver excellence in core operational processes, including sponsorship fulfilment, stewardship of supporters’ data, colleague training, and management of contact centre workload. By doing this well, you’ll set the Engagement Centre team up for success in meeting key retention and engagement outcomes to help the charity achieve its strategic goals to see thousands more children released from poverty in Jesus’ name.

Responsibilities included:

 

  • Actively maintain and promote the charity’s ethos and values
  • Manage and improve core Engagement Centre (EC) operational processes to exceed supporters’ expectations and equip frontline EC teams for success
  • An Engagement Centre Operations team structured and developed to meet the charity’s key outcomes, with supporters Known, Loved, Protected, and Ignited to Action

 

About You

To flourish in this role, you’ll need:

 

  • Leadership experience in an operational role leading a team with responsibility for daily operational processes and procedures
  • Experience of a CRM tool or customer database, including working with internal or external IT teams to brief and manage improvements to the CRM to improve supporter/customer retention and data management
  • Experience and confidence using Excel with large data sets, to analyse data, spot trends and make informed decisions
  • To be educated to at least A level standard and/or be able to show relevant work-based experience in a results driven organisation
  • Core office/administrative skills

 

We need you to be…

Personally, committed to the Christian faith. There’s an occupational requirement for the holder of this role to be a practising Christian, in order to promote the charity’s ethos and help others to experience, explore and express the faith-based motivation of our work.

Please note the charity can only consider applicants who presently have the right to work in the UK and all candidates must be personally committed to the Christian faith and be able to respect, uphold and work within our client’s Christian mission, values, culture and faith statements. This individual will represent and speak on behalf of a Christian charity and as such the Occupational Requirement for an active Christian faith is justified under the Equality Act 2010 Schedule 9, Part 1, clause 3.

You may have experience in areas such as Supporter Engagement, Supporter Engagement Centre, Supporter Engagement Development, Supporter Engagement Manager, Supporter Engagement Officer, Supporter Engagement Executive, Supporter Engagement Officer, Supporter Care, Supporter Care Manager, Supporter Relations, Supporter Acquisitions, Supporter Acquisitions Manager, Fundraising, Fundraiser, Fundraising Manager, Fundraising and Supporter, Supporter Relationship, Partnerships, Partnerships Manager, Supporter Data, Contact Centre, Christian, Charity, Not for Profit.

Company

We are Not-For-Profit People.

We recruit exclusively for organisations in the challenging Not-For-Profit sector. We’re fully behind the charities and bodies that aim to change the world – one project at a time. Whether you’re seeking exceptional leaders, committed staff or a combination of the two, you probably want to know exactly how we’re different and why it matters to you. We don’t do business as usual. We deliver a recruitment solution that replaces clunky, costly, contracted processes with a single, seamless solution.

Company info
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