Part-time Customer Advisor x 3 - TEMP
Part-time Customer Advisor x 3 - TEMP
Are you available immediately for part-time temp work with the opportunity of securing the role permanently?
Are you looking to join a global organisation where full training a future progression will be offered?
If so, then we are recruiting for 3 x Customer Service Advisors to work within part of a busy Contact Centre, within a friendly and professional team - you will receive full training, working at their modern offices based in Redhill.
Ideally you will have previous experience of handling a high volume of calls, along with commercial office experience, although this is not essential. This is a fantastic opportunity to join a highly successful and growing organization - you will be answering inbound calls as well as responding to emails and web chats.
Salary: GBP12.00 per hour
Hours: 21 hours minimum, 3 days per week (including a Monday), between 08:00 - 18:00
Start: ASAP - 3 months temp, with a view to permanent
What will your working week be like?
Working as part of a busy contact centre, you will mainly be taking inbound calls. You may be required to answer queries via email and be asked to provide support to the administration and customer service team.
- Respond efficiently to inbound telephone calls, voicemails, web chats and emails. Clearly and accurately document your discussion and any actions due to be taken.
- You will be handling a high volume of inbound calls (50+ per day) responding to members queries; password resets, pensioner payroll, death notifications and data change requests
- Aim to resolve caller queries on first contact by utilising knowledge tools
- Provide an exceptional level of customer service, adapting to different caller scenarios and challenges
- Hit individual and team targets
Who will this role suit?
Successful candidates will need a very confident and professional telephone manner and be able to navigate the internal systems quickly and efficiently to find answers. Candidates must also be very process driven, have strong attention to detail and have the ability to respond to a high volume of incoming calls on a daily basis.
You will have the following attributes and qualifications:
- English Language GCSE at Grade C (equivalent 9-4 new marking scheme)
- Keen to provide an exceptional service, with a positive and caller focused attitude
- Good communication skills (listening, spoken and written)
- Natural problem solver, able to work to a high level of accuracy
- Able to work well under pressure and meet targets
- Computer literate
- Works well independently (on calls) as well as part of a team to achieve department targets
- A background in a customer service environment or with DB / DC pensions experience is desirable, but not essential.
Please note - a Basic Disclosure check (DBS) and credit check will need to be passed should you be successful. As part of the selection process, you will be required to carry out a short telephone roleplay and interview.
***For your information:
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