EUC Engineer

Swansea, Swansea (Abertawe)
21 Sep 2021
04 Oct 2021
Contract Type



About the job

We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce. We pride ourselves on the positive impact diversity has and promote inclusivity and equality of opportunity for all. Our recruitment process is anonymised, which means that your name, date of birth and other personal details will not be seen by the sift panel.

Location: Swansea 

Are you an enthusiastic individual with excellent stakeholder engagement and communication skills?

Would you enjoy working in a fast paced, diverse role and having a high level of autonomy?

Would you like the opportunity to provide a proficient customer service by delivering IT support to our customers?

If so, our roles will provide the challenge you are looking for!

Job description

We work with groups within IT Services to ensure that our services are delivered effectively and efficiently and according to agreed service levels, measures and processes.

As an EUC Engineer you will work in a multi skilled team based environment and must be able to work well as part of a team. The engineer has responsibility for providing IT support to customers/contractors, must be adaptable, work using their own initiative and possess good problem solving skills. Aspects of the role include, but are not limited to, Deskside support, Install, Moves and Changes to End User devices, Build Lab Engineering and IT Stores asset management.

Qualifications aren't essential for this role, however you must be willing to work towards ITIL V3 Foundation qualification.


Your responsibilities will include but are not limited to:

• Taking ownership for listening to and understanding the customer’s problem. Escalating and/or gaining support where necessary to resolve the problem. Using relevant information to diagnose and to resolve or enable resolution in line with agreed service levels.
• Meeting user needs in relation to End User Devices and have the technical understanding of a variety of products in order to match the needs of users to a range of appropriate devices.
• Working closely with Service Asset and Configuration Management to support the reuse and disposal of assets in line with the agreed processes and policies.
• Ensuring you are fully aware of and comply with DVLA policies as outlined in Staff Handbook e.g. Data Protection, physical and document security and health & safety policies.

Please refer to the role profile attached for further information about the role and responsibilities.

About You

You will have a basic understanding of computer system software and hardware which after the relevant, required training this will result in you being able to confidently give sound advice and providing effective resolutions to problems.

You will understand the importance of working as a team and can prove to be a valid team member, as well as working under your own initiative.

With strong communication skills, you will have the ability to communicate effectively both verbally and in writing. You can deliver information in a clear, confident, professional manner, sometimes relaying complex information to others on a regular basis.

Excellent interpersonal skills are essential for this role as there will be a lot of face to face contact with our customers and we will expect you to build trusting relationships quickly.

Working for the DVLA Digital Team

At the Driver and Vehicle Licensing Agency (DVLA) our work matters. We’re at the forefront of digital within government, providing new and improved services that are reliable, easy to use and offer value for money for our customers. With over 49 million driver records and over 40 million vehicle records, the opportunity to work at this scale is unrivalled across the region. Our services generate billions in revenue and make a difference to the lives of 9 out of 10 households in the UK.

If you would like to read more about the great opportunities with the DVLA Digital Team then click here

Our people are transforming our digital services, head over to our DVLA Digital Services Blog  to read about what we have been up to.

DVLA are following current government guidelines and as this role requires staff to carry out essential operational duties on site you will be required to attend the office.


We'll assess you against these behaviours during the selection process:

  • Communicating and Influencing
  • Working Together

Technical skills

We'll assess you against these technical skills during the selection process:

  • SFIA Framework - IT Infrastructure (ITOP) - Level 2


• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension
• We encourage a great work-life balance
• Best in class Learning & Development
• Digital communities
• Generous salary and pension
• On-site gym plus personal training
• On-site nursery, restaurants and coffee bar
• 25 days holiday (plus bank holidays), increasing by 1 each year (up to 30) & 1 extra day for the Queen’s birthday
• Range of staff groups to support all our colleagues
• Free parking
• Buy and sell annual leave

To find out more about the great opportunities and benefits of working at DVLA, click here  or read our blogs .

Things you need to know Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

See our vetting charter.

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Experience and Technical skills.

We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview.

Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way.

As part of the application process you will be asked to complete a CV. Further details around what this will entail are listed on the application form.

The sift is due to take place on Tuesday 5th & Wednesday 6th October 2021.

Interviews will be held week commencing Monday 18th October 2021.

This interview will be conducted via a video interview, details of which will be provided to you should you be selected for interview.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

How to Apply

You will be asked to submit two 250 word behavioural statements for Communicating and Influencing and Working together.

Should a large number of applications be received, an initial sift may be conducted using the lead behaviour, Working Together. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to interview.

You will also need to provide a CV detailing relevant employment history, which will help demonstrate and support your suitability for the role.

You will need to complete the Previous Skills/Experience part of the CV, providing detailed evidence of the following:

• Your experience and use of using Windows 7 and 10
• Your experience and knowledge of PC Hardware
• Your experience of stock control management and/or stock control processes

If invited to interview, this may consist of a range of question types. These could include questions around behaviours and how you would respond in any situation as well as specific examples of things you have done.

The selection process will be designed specifically for the role. As a result, your assessment could include:

• an interview

You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.

The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

For further information on Success Profiles visit our Careers website.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Further Information

To learn more about applying for a role within the Department for Transport, visit the Application Process page of our Careers website.

Before submitting your application, we encourage you to visit our Things You Need to Know page for further information about applying for a role within the Department for Transport and the Civil Service.

Throughout this job advert there are links to the DfT Careers website, which provides you further information to support your application. Should you be unable to access the information on our website, please email for assistance.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants Job contact : Name :   ITS Recruitment Email :   Recruitment team : Email : Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click here ( to visit Civil Service Commission

Attachments Role Profile Opens in new window(pdf, 227kB) SFIA V6 Opens in new window(pdf, 557kB) Candidate Guidance for CV and Personal Statement Opens in new window(pdf, 405kB) Candidate Notes Opens in new window(pdf, 823kB)

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