Administrative Assistant - Flexible Working Available
About the job Summary
We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce. We pride ourselves on the positive impact diversity has and promote inclusivity and equality of opportunity for all. Our recruitment process is anonymised, which means that your name, date of birth and other personal details will not be seen by the sift panel.
Are you a conscientious person with a fantastic work ethic?
Do you love working as part of team, bringing an enthusiastic approach every day?
Would you like to make a difference by supporting customers across the UK?
If so, we would love to hear from you!
This is an exciting opportunity for hardworking individuals to join our vibrant Operations and Customer Services Directorate (OCSD). Your role as Administrative Assistant will be to provide an efficient and effective service to support the delivery of OCSD Key Priorities, Service Level Agreements, Secretary of State and Agency targets. You will be responsible for handling and storing information securely, ensuring an understanding and adherence to General Data Protection Regulations (GDPR).
DVLA is working hard to ensure we meet the needs of all our customers during these unprecedented times, including key workers and those across the transport industry. The need for additional resource across our services to support our response to Coronavirus is a key focus, and we are looking for highly motivated, flexible individuals who are customer focused. You will play a key role in supporting us to get the right drivers and vehicles taxed and, on the road, as simply, safely and efficiently as possible.
Key accountabilities of the role include:
• Work collaboratively to open, assess, deliver, validate, process/input or scan applications, perform general administration and casework activities, escalating issues when required.
• Offer help and advice to customers, stakeholders and colleagues in a timely and professional manner using various communication channels.
• Support public safety & enforcement by capturing all data accurately and efficiently minimising any potential risks against criminal activities.
• Manage own time effectively and prioritise workloads to meet performance and accuracy targets.
• Adhere to Health & Safety and HR Policies, Data Protection (GDPR), Security Policies and understand relevant employment law.
This is an overview of what the job entails but is illustrative rather than exhaustive and the individual will need to be flexible and open to change to meet the needs of the business.
For a full list of responsibilities, please refer to the Role Profile.
The operating hours for these posts will be between 6am and 11pm (minimum 20 hours per week). You will be expected to work set hours Monday to Friday during training which will be for a period of up to 12 weeks or longer, subject to you meeting the required standard.
DVLA are following current government guidelines and as this role requires staff to carry out essential operational duties on site you will be required to attend the office. Due to the current and ongoing Covid-19 situation you will be expected to adhere to all safety measures that are in place whilst on site.
These opportunities will be based at our Morriston building, however we may require people to be flexible and work across our different sites.
Please note, this opportunity will be on a fixed term appointment basis for a period of up to six months with a possibility to extend the fixed term period or potentially become permanent, but this cannot be guaranteed.
This post is offered on a Fixed Term Appointment (FTA) basis to complete a finite piece of work. Permanent Civil Servants will not be expected to change their employment status from permanent to fixed term appointment. OGD applicants will be appointed on inward loan and subject to the terms of the agreed inward loan agreement.
Internal applicants will be appointed on inward loan and subject to the terms of the agreed inward loan agreement. The expectation is that you will return to your previous post at the end of the loan period, which will need to be agreed with your line manager in advance.
If you're employed by a non-departmental public body (NDPB) by moving jobs this will involve a change of employer and you may break the statutory rules on continuity of employment.
To thrive in this role, you will be someone who handles change well and can adapt easily to changing environments. You should enjoy working as part of a team and take pride in completing your work to the highest standard.
You will need to be flexible and adaptable to support your team and the wider area and display resilience when managing a fast-paced workload. You don’t need any specific experience or qualifications to join us, just a positive attitude and determination to provide a high-quality service to the public.
About Operational Delivery Profession
Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services’.
We'll assess you against these behaviours during the selection process:
- Delivering at Pace
- Working Together
Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.
If you would like to read more about the great opportunities and benefits of working at DVLA visit our Careers website.
Things you need to know Security
Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.
Selection process details
This vacancy is using Success Profiles, and will assess your Behaviours and Ability.
We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice.
Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way.
The sift is due to take place from 13th October 2021.
Please note, no interviews will be held. Successful candidates will be appointed directly from sift.
We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.
How to Apply
On submitting your application you will be required to provide a 250 word behavioural statement on 'Delivering at Pace' and a 250 word behavioural statement on 'Working Together'.
After submitting your application, you will be issued a link to a Situational Judgement Test (SJT) via email on 06/10/21. If you have not received this by 07/10/21 please check your junk/spam email first before contacting us as soon as possible on DRGSurvey@dft.gov.uk The deadline for completion of the SJT is 23:45 on 12/10/21. The SJT has been based on our Civil Service Behavioural Framework.
An initial sift will be undertaken on the SJT. This will be followed by the behavioural statements, providing you meet the minimum standard required at SJT. Please note the lead behaviour will be Delivering at Pace.
Please note that any part of the Job Profile could be tested at sift.
You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.
The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
For further information on Success Profiles visit our Careers website.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
To learn more about applying for a role within the Department for Transport, visit the Application Process page of our Careers website.
Before submitting your application, we encourage you to visit our Things You Need to Know page for further information about applying for a role within the Department for Transport and the Civil Service.
Throughout this job advert there are links to the DfT Careers website, which provides you further information to support your application. Should you be unable to access the information on our website, please email DRGComms@dft.gov.uk for assistance.
Feedback will only be provided if you attend an interview or assessment.
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals