IT Technical Support Specialist (LIMS/Healthcare Informatics) – Field based
(Internally known as Field Product Support Specialist, Workflow & IT)
Are you a biomedical scientist (BMS) looking for a change in career direction?
Do you have a strong interest in supporting pathology IT solutions?
Does a rewarding career with a progressive, high-tech business, excite you?
Due to business success, we are currently recruiting for an IT Product Specialist within the Workflow & IT Solutions team. This is an exciting opportunity to join a dynamic team that are delivering workflow & IT Laboratory and point of care solutions as part of the Technical Services department.
The Workflow & IT team are responsible for customer IT solutions covering all business areas from Centralised
Solutions with cobas middleware, Tissue Diagnostics with the Vantage and UPath systems, through to Point of Care IT solutions including cobas IT 1000 and POC Mobile cloud based solutions. Paramount to delivery of these systems will be patient data integrity and all necessary information security management aspects.
This field based IT Product Support Specialist role will have specific responsibilities for IT solution delivery at the customer site.
This will include engaging with the customer during the sales process and bringing the projects through the planning, implementation, testing and into a live system.
At a practical level, you will be responsible for co-ordinating software/hardware upgrades and be involved in site system design and implementations. Working with colleagues in the Sales & Marketing teams, you will also assist on tender submissions and product demonstrations and liaise confidently with third party companies to support the Optimal Managed Laboratory Services provision.
Who you are
You’re someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies. Where a job title is not considered the final definition of who you are, but the starting point.
Educated to degree or equivalent, you will have experience of work in a modern pathology laboratory in the UK or Ireland either from employment as a BMS or Diagnostics supplier representative.
With proven troubleshooting skills and a passion for customer service, you’ll combine a flexible, empathetic style with the determination to see issues through to a successful constructive resolution.
An effective communicator, you’ll deal comfortably with people both face-to-face and by telephone and be able to build and maintain strong working relationships with customers. It’s important that you can put over complex ideas clearly and concisely and be able to operate well in a team environment.
Specifically you will be able to demonstrate the following technical skills:
- Familiarity with Tissue Diagnostic products and instrumentation
- Experience / understanding of Digital Pathology and Cellular Pathology practices & workflows.
- Knowledge of laboratory IT solutions (e.g. Vantage, Virtuoso, UPath)
- Experience of training laboratory personnel
- Experience of implementing good laboratory practice to ISO 15189
- Knowledge / understanding of communication protocols e.g TCP/IP, HL7, ASTM and/or digital microscopy / optics would be an advantage.